Domestic Abuse Service Team Leader

Vetro Recruitment; Ebbw Vale; On-site; GBP 29,000 - 30,000; Full time

Job summary

An established industry player seeks a dedicated Domestic Abuse Service Team Leader to manage a compassionate team providing vital support to individuals affected by domestic abuse. This role involves leading the Refuge Service, ensuring trauma-informed care, and collaborating with external agencies to empower those in need. The ideal candidate will possess strong crisis management skills and a deep understanding of domestic violence impacts. Join a passionate team committed to making a real difference in the lives of vulnerable individuals and families in the Ebbw Vale area.

Benefits

Generous Annual Leave Package (35 Days)

Pension

Life Assurance

Employee Assistance Program

Flexi Working

Paid Company Sick Pay

Emergency Dependent Leave

Qualifications

• Experience in a similar role is essential.
• Understanding of child protection and safeguarding issues.

Responsibilities

• Manage day-to-day operations of the Refuge Service.
• Provide trauma-informed support to individuals affected by domestic abuse.
• Collaborate with team members to ensure high-quality service delivery.

Skills

Crisis Management

Communication Skills

Understanding of Domestic Violence

Team Management

IT Skills

Education

SafeLives IDVA training certificate

Relevant degree or vocational qualification

Job description

I am recruiting a CARING and PASSIONATE Domestic Abuse Service Team Leader on behalf of a fantastic service in the Ebbw Vale area.

I am keen to speak with candidates who are dynamic, inquisitive, have a passion for rights, diversity and inclusion and want to fight alongside those who may not have a voice.

This is a great opportunity to manage team members and lead the day-to-day coordination of the Refuge Service providing specialist trauma-informed and person-led support to people affected by Violence Against Women, Domestic Abuse and/or Sexual Violence (VAWDASV).

This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

• Salary: £29,000 - £29,500
• Hours: 35 Hours per week (Monday to Friday)
• Contract: Permanent
• Shifts: Monday to Friday
• Location: Ebbw Vale

Benefits of the Domestic Abuse Service Team Leader:

• Generous Annual Leave Package Totalling 35 Days (Inclusive of Bank Holidays)
• Pension
• Life Assurance
• Employee Assistance Program - That Supports Your Health and Well-being at Home and at Work
• Flexi Working
• Paid Company Sick Pay & Emergency Dependent Leave

As a Domestic Abuse Service Team Leader, you will be responsible for the following:

• Work closely with the Service Manager to contribute to achieving the ambition and operational objectives of team members by demonstrating and positively role-modelling the organisation's values and culture.
• Collaborate with team members to plan and deliver high-quality, specialist, trauma-informed, person-led support services.
• Ensure team members place individuals supported through the service at the centre of designing their support and have a range of ways to feedback about their experience.
• Manage safeguarding for your service area.
• Manage the delegated aspects of budgetary responsibility.
• Provide support to the team with case management and direction.
• Manage team preparation and attendance at Multi-Agency Risk Assessment Conference (MARAC) and other similar meetings.
• Support the Service Manager in collecting information and producing timely returns and other reports as part of funding requirements.
• Collaborate in monitoring the team's compliance with external quality standards.
• Oversee regular audits and compliance.
• Work collaboratively with other Service Coordinators to ensure refuge, community and crisis referral paths are easily accessible.
• Empower individuals to have informed choices and design and achieve meaningful and impactful outcomes.
• Provide support, signpost, and refer adults and children to the internal and external services they wish to engage with.
• Carry out any other reasonable duties as required/requested by your line manager.

Requirements of the Domestic Abuse Service Team Leader:

• Hold a SafeLives IDVA training certificate, or a relevant degree, or demonstrable equivalent experience or a vocational qualification.
• Previous experience in a similar role.
• Driving licence and access to own vehicle is essential.
• Have an understanding of domestic violence and abuse, including the impact on victims and their children.
• Understand child protection issues and how to effectively safeguard.
• Experience in engaging with external agencies.
• Have strong crisis management skills.
• Excellent IT and communication skills.
• Ability to provide practical and emotional support.
• Ability to manage own workload.
• Ability to work alone and as part of a team.

If you want to make a real difference in lives, click APPLY now!

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.