Domestic Abuse Practitioner - Newcastle-under-Lyme

Glow; Newcastle-under-Lyme; On-site; GBP 25,000 - 35,000; Full time

Job summary

A support services organization in Newcastle-under-Lyme is seeking a Domestic Abuse Practitioner to provide tailored support for individuals and families. You'll work closely with customers to address their specific needs related to housing, health, and safety, ensuring they have access to necessary services. A genuine understanding of abusive relationships and strong communication skills are essential for success in this role.

Qualifications

• Understanding of people in abusive relationships.
• Up to date with laws in the domestic abuse sector.
• Experience delivering support to customers.

Responsibilities

• Identify individual support needs and provide tailored support.
• Process customer referrals and assess risk and support needs.
• Advocate for customers with agencies.

Skills

Understanding of abusive relationships

ICT skills

Communication skills

Time management skills

Experience with GDPR

Job description

Overview

Domestic Abuse Practitioner

Location: Newcastle under Lyme

Hours per week: 37.5

Contract type: Fixed Term

This fixed term, salaried vacancy will close in 17 days at 23:59 BST.

Role

As a specialist Domestic Abuse Practitioner, you’ll support individuals and families within our safe accommodation services. You’ll provide a tailored, person-centred support package to help customers achieve their goals and live a life free from abuse.

Responsibilities

• Work with customers to identify their individual support needs and provide a tailored support package. This includes housing, health, wellbeing, finances and safety.
• Process customer referrals, including assessments of risk and support needs, to manage allocation of void properties.
• Work as part of a multi-agency response to meet the identified needs of customers. This might include providing reports for, or attending, meetings (e.g. MARAC).
• Advocate for customers so that agencies understand and meet their needs.
• Support the customer to engage with both internal and external agencies to access services and help develop skills so they can achieve their goals.

What We’re Looking For

• Have a genuine understanding of people in abusive relationships.
• Be up to date with current issues and laws within the domestic abuse sector, welfare reform and homelessness.
• Have experience delivering support to customers, recognising individual needs and identifying opportunities while meeting deadlines.
• Have good ICT, communication and time management skills.
• Have experience handling personal data in line with GDPR.
• Have a full UK driving license and use of own vehicle for work.
• DBS check required every three years.

We are an equal opportunities employer and welcome applications from everyone.