Domestic Abuse Navigator, Durham

North East Combined Authority; North East; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

25 days annual leave

Training and career development

Employee Assistance Programme

Pension scheme

Family leave benefits

Employee networks

Health and wellbeing initiatives

Cycle to Work

Corporate Health Plan

Job summary

North East Combined Authority is seeking a Domestic Abuse Navigator in Durham to support individuals with complex needs fleeing domestic abuse. You will manage caseloads, complete assessments, and provide tailored, trauma-informed support to enhance safety, wellbeing and independence.

You will work with partner agencies to access accommodation, budgeting support and benefits, travelling across County Durham to meet clients and deliver essential services.

Qualifications

• Awareness of safeguarding when working with clients with complex needs.
• Experience delivering crisis intervention, risk assessment, advocacy and support for individuals and families affected by Domestic Abuse.

Responsibilities

• Manage a caseload and complete assessments and risk management.
• Respond to safeguarding concerns and deliver tailored support.
• Work with partner agencies to help clients access and sustain accommodation and budgeting.
• Assist with move-ins, homelessness prevention, and links to benefits.
• Maintain accurate records and contribute to service development.
• Travel across County Durham as part of the role.

Skills

Safeguarding awareness

Crisis intervention

Risk assessment

Advocacy

Driving licence

Job description

Domestic Abuse Navigator, Durham

Service: Durham Domestic Abuse Navigators

Location: Co Durham

Salary: £27,804 - £30,383 per annum

Hours per week: 37.5 (Full-time)

Contract: Permanent

Reference: INS1245255

Closing Date: 08-Nov-2026

Provisional Interview Date: 19-Nov-2026

Join Our Team as a Domestic Abuse Navigator!

Are you passionate about helping people rebuild their lives?

As a Domestic Abuse Navigator in Durham, you’ll provide trauma-informed, person-centred support to individuals with complex needs who are fleeing domestic abuse, helping them improve their safety, wellbeing, and independence.

You’ll manage a caseload, complete assessments and risk management, respond to safeguarding concerns, and deliver tailored support. You will work closely with partner agencies, supporting clients to access and sustain accommodation, assisting with move-ins, benefits and budgeting, and helping people overcome barriers such as homelessness, mental health challenges, or social isolation.

You’ll also maintain accurate records, contribute to service development, and help prepare supported accommodation. The role involves travel across County Durham and offers a rewarding opportunity to make a real difference every day.

Who we’re looking for:

• Demonstrate an awareness of safeguarding when working with clients with complex needs.
• Experience delivering crisis intervention, risk assessment, advocacy and support for individuals and families affected by Domestic Abuse.
• Hold a valid UK driving licence (or one permitting driving in the UK) and access to a vehicle for work purposes.

Why Join Us?

We understand that when people feel supported and valued, they can achieve great things – and we want you to be part of that.

Here’s what you’ll enjoy as part of our team:

• Flexible working options to help you balance work and life in a way that suits you.
• Hybrid working – enjoy the best of both worlds!
• 25 days annual leave plus bank holidays, increasing to 30 days with service – because your time off matters.
• A wealth of learning and career development opportunities, with paid and tailored training to support your growth.
• Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services – your wellbeing is a priority.
• Employer contributory pension scheme to help secure your future.
• Great maternity, paternity and adoption benefits to support you and your family.
• Exclusive care workers discounts to make life a little easier.
• Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility – we embrace and celebrate diversity.
• A variety of health and wellbeing initiatives to keep you feeling your best.
• Cycle to Work Scheme to help you stay active and reduce your carbon footprint.
• Access to a Corporate Health Plan to support your physical and mental health.

We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued!

If you’re ready to use your skills to help others succeed, we’d love to hear from you.

For an informal chat about the role please contact Jill Thorp, Team Leader via [e-mail] or 0191 3862303

* You may use AI tools to support your application, but please ensure it is written in your own voice and reflects your experience, strengths, and reasons for applying.