Domestic Abuse Housing Manager

Premier Christian Communications Ltd; London; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

A leading women-only organization in London is seeking a Domestic Abuse Housing Manager. The successful candidate will manage frontline staff, ensuring high-quality services for women experiencing domestic violence. This permanent, hybrid position requires immediate availability and offers a competitive salary.

Qualifications

• Experience managing frontline staff and supporting effective, safe service delivery for women and girls.
• DBS check on the update service.
• Availability to start immediately.

Responsibilities

• Recruit, train, and develop a team of frontline workers.
• Monitor team performance and oversee caseload management.
• Collaborate with other managers to improve practices.

Skills

Time Management

Communication

Adaptability

Motivational Skills

Job description

Role: Domestic Abuse Housing Manager

Location: Hammersmith, Stratford, and Finsbury Park

Rate: £33,000 - £39,000

Start Date: ASAP

Duration: Permanent

Hours: 35 hours per week (Hybrid – 2 days from home)

Our client, an award-winning and innovative women-only organisation, is seeking an experienced Domestic Housing Manager responsible for overseeing their London service.

Synopsis of Duties

1. Recruit, train, and develop a team of frontline workers (IDVAs, caseworkers, specialist project staff) to provide high-quality services to women experiencing domestic violence and abuse, ensuring policies and values are embedded into service delivery.
2. Manage and support frontline staff through performance management, including appraisals and supervision, and oversee training tailored to team and individual needs.
3. Monitor team performance, providing coaching and feedback to meet KPIs and outcome measures, and address poor performance promptly.
4. Oversee caseload management to maintain standards in line with Women’s Aid and Safelives standards.
5. Optimize resource use, understand budget constraints, and support senior management in budget allocation.
6. Develop systems, processes, and procedures for data collection and service improvement.
7. Foster an inclusive, collaborative team culture through regular meetings and communication about service developments.
8. Collaborate with other managers to re-accredit the service, improve practices, and report on challenges and achievements.
9. Build and maintain partnerships with agencies to ensure a systemic approach to domestic abuse services, centering women’s voices.
10. Work with the Senior Management Team to identify service gaps, develop projects, and support service extension.
11. Act as the main contact for communication with commissioners and partner agencies.
12. Represent the service at multi-agency meetings, sharing outcomes and initiatives.
13. Gather evidence and respond to consultations to improve services for survivors.
14. Participate in supervision, training, and meetings, contributing to service development.

Essential Requirements

• Experience managing frontline staff and supporting effective, safe service delivery for women and girls.
• Excellent time management skills to monitor and report on service outcomes.
• Strong communication skills to build relationships internally and externally.
• Ability to adapt to change and support teams through transitions.
• Enthusiastic attitude to motivate colleagues and stakeholders.
• DBS check on the update service.
• Availability to start immediately.

Supporting Futures Consulting acts as both employer and agency.