Domestic Abuse Helpdesk Worker

Brook Street; Coventry; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A front-line support organization in Coventry is seeking a Domestic Abuse Helpdesk Practitioner. This part-time role requires responding compassionately to individuals in crisis and providing essential support services. Key qualifications include experience in crisis support and strong communication skills. The position offers 20 hours per week at £13.10/hour with hybrid working options.

Benefits

28 days annual leave (pro rata)

Benefits package

Qualifications

• Experience supporting individuals affected by domestic abuse is essential.
• Strong IT skills and the ability to manage challenging situations are necessary.
• Excellent communication skills required for this role.

Responsibilities

• Respond quickly and compassionately to those in crisis.
• Provide triage, safeguarding, and signposting to vital services.

Skills

Experience supporting people in crisis over the phone

Experience supporting individuals affected by domestic abuse

Strong IT and admin skills

Excellent communication and people skills

Ability to work calmly under pressure

Competency in a BME, Eastern European, or African Caribbean language

Job description

Job Title: Domestic Abuse Helpdesk Practitioner
Location: Coventry
Hours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits

Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You\'ll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.

Hours of work

• Saturday & Sunday: 10am-1pm
• Monday: 8:30am-5:30pm (office-based)
• Wednesday: flexible hours

Essential Skills and Experience

• Experience supporting people in crisis over the phone.
• Experience supporting individuals affected by domestic abuse.
• Knowledge of safeguarding, signposting, and managing challenging situations
• Strong IT and admin skills
• Excellent communication and people skills
• Ability to work calmly under pressure.
• Competency in a BME, Eastern European, or African Caribbean language

If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.

Apply now and take the next step in your career!

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