Domestic Abuse Helpdesk Worker

Virtual Bridges; Coventry; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading support organization in Coventry seeks a Domestic Abuse Helpdesk Practitioner to assist women and children affected by domestic abuse. This part-time position offers flexible hours and hybrid working after initial training. The ideal candidate will have experience in crisis support, knowledge of safeguarding, and excellent communication skills. Join us to make a meaningful impact in a fast-paced environment.

Benefits

28 days annual leave (pro rata)

Flexible working hours

Qualifications

• Experience supporting individuals affected by domestic abuse.
• Knowledge of managing challenging situations.
• Proven ability to respond quickly and compassionately.

Responsibilities

• Be the first point of contact for individuals in crisis.
• Provide triage and safeguarding services.
• Signpost to vital support services.

Skills

Experience supporting people in crisis over the phone

Excellent communication and people skills

Strong IT and admin skills

Ability to work calmly under pressure

Knowledge of safeguarding and signposting

Competency in a BME, Eastern European, or African Caribbean language

Job description

Job Title: Domestic Abuse Helpdesk Practitioner

Location: Coventry

Hours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits

Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You'll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.

Hours

• Saturday & Sunday: 10am-1pm
• Monday: 8:30am-5:30pm (office-based)
• Wednesday: flexible hours

Essential Skills And Experience

• Experience supporting people in crisis over the phone.
• Experience supporting individuals affected by domestic abuse.
• Knowledge of safeguarding, signposting, and managing challenging situations
• Strong IT and admin skills
• Excellent communication and people skills
• Ability to work calmly under pressure.
• Competency in a BME, Eastern European, or African Caribbean language

If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.

Apply now and take the next step in your career!