Domestic Abuse Help Line And Intake Practitioner

Reed; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community support service in Wakefield is seeking a Domestic Abuse Helpline & Intake Worker to provide immediate support to victims of domestic abuse. The role involves assessing risk, coordinating safety responses, and working collaboratively with agencies to deliver comprehensive support. Candidates should have experience in supporting vulnerable individuals and possess strong communication skills. A competitive hourly rate is offered, along with training opportunities.

Benefits

Competitive hourly rate

Comprehensive training and support

Opportunities for professional development

Qualifications

• Proven experience in a support role for vulnerable individuals.
• Strong understanding of the dynamics and impacts of domestic abuse.
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure.

Responsibilities

• Serve as the first point of contact for victims through the helpline.
• Triage referrals to assess the level of risk and immediate needs.
• Coordinate immediate safety responses for high-risk individuals.

Skills

Experience in support role for vulnerable individuals

Understanding of domestic abuse dynamics

Excellent communication skills

Risk assessment skills

Crisis intervention skills

Ability to work in multi-agency setting

Education

Relevant training in social work or counselling

Job description

Overview

Domestic Abuse Helpline & Intake Worker – Wakefield District Domestic Abuse Service.

This vital role serves as the first point of contact for victims of domestic abuse, providing immediate support and coordination of safety responses. The position requires a compassionate individual who can assess risk and needs efficiently while working within a multi-agency framework to deliver high-quality support.

Responsibilities

• Serve as the first point of contact for victims of domestic abuse through the helpline and referral intake.
• Triage referrals to assess the level of risk and immediate needs of the caller.
• Coordinate immediate safety responses and interventions for individuals at high risk.
• Work collaboratively with a multi-agency team including social services, healthcare providers, and law enforcement to ensure comprehensive support.
• Maintain accurate and confidential records of interactions and interventions.
• Provide emotional support and guidance to victims, helping them understand their options and next steps.
• Stay updated with current legislation and best practices in domestic abuse support.

Qualifications

• Proven experience in a support role for vulnerable individuals experiencing domestic abuse.
• Strong understanding of the dynamics and impacts of domestic abuse.
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
• Experience in risk assessment and crisis intervention.
• Ability to work effectively within a multi-agency setting.
• Commitment to maintaining confidentiality and adhering to safeguarding protocols.
• Relevant training or qualifications in social work, counselling, or a related field is desirable.

Benefits

• Competitive hourly rate of £17.79 PAYE.
• Comprehensive training and support.
• Opportunities for professional development within the service.
• Being part of a dedicated team making a real difference in the community.

To apply for the Domestic Abuse Helpline & Intake Worker position, please submit your CV and a cover letter detailing your relevant experience and why you are passionate about supporting victims of domestic abuse.