DOL TAP Facilitator (Part-time) - RAF Mildenhall, UK

Serco; Brandon; On-site; GBP 28,000 - 43,000; Part time

Job summary

Serco is seeking a part-time TAP trainer to support the Department of Labor's Transition Assistance Program, helping transitioning servicemembers prepare for civilian careers across hubs and satellite locations. The role involves delivering the standard TAP curriculum in-person or virtually and guiding individuals through job-search activities.

The ideal candidate will have a high school diploma or associate’s degree with classroom instruction experience, strong communication skills, and the

Qualifications

• High School Diploma and 3 years of experience as a professional trainer, facilitator, and/or classroom instructor.
• Experience as a classroom instructor.
• Understanding of private and public sector employment processes.
• Knowledge of the workplace, jobs and entry requirements.
• Ability to train groups up to 50 participants.
• Proficiency with MS Windows and MS Office.
• Ability to communicate effectively with military clients and government representatives.
• Comfort with presenting to groups and engaging a diverse audience.
• May require extended hours including weekdays, weekends, and some holidays.
• Strong time management and ability to work independently.

Responsibilities

• Teach and/or instruct transitioning military personnel to civilian professional and vocational occupations.
• Guide transitioning service members in identifying goals and gaps in employment or education.
• Provide comprehensive guidance on civilian employment, job searching, applications, networking, training opportunities and credentialing.
• Assist in preparing for civilian employment and participation in technical programs and schools.
• Conduct small and large group instruction on the job search process.
• Deliver standardized curriculum in-person or via virtual classrooms.
• Complete administrative tasks including travel expense reimbursements and classroom reports.

Skills

Public speaking

Time management

Communication with military clients

Education

High School Diploma

Associate’s degree

Tools

MS Windows

MS Office

Job description

Position Description & Qualifications

Join our team to assist and prepare ~200,000 service members who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

In This Role, You Will

• Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations.
• Guide transitioning military service members in identifying goals along with recognizing any employment or education gaps.
• Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities and credentialing.
• Assist in preparing for civilian employment and participation in technical programs and schools.
• Conduct small and large group instruction on the job search process.
• Deliver standardized curriculum via in-person or virtual classrooms.
• Complete administrative tasks in a timely manner to include travel expense and classroom reports.

Additional Information

• Facilitator will be assigned to a location within a hub that has designated satellite locations.
• Any facilitation assignment that is greater than 50 miles from facilitator’s assigned location, then, travel will be reimbursed.
• 80 hours of paid comprehensive initial training is provided and expected to be completed within the first month of employment.
• Part-time facilitators’ schedules can vary weekly. Generally, facilitators work 2 – 3 days consecutively.

To Be Successful In This Role, You Will Have

• A High School Diploma and 3 years of experience as a professional trainer, facilitator, and/or classroom instructor.
  • OR an Associate’s degree
• Experience as a classroom instructor.
• Experience which demonstrates understanding of private and public sector employment processes.
• Must be knowledgeable of the workplace, jobs, and requirement for entry into those jobs.
• Must demonstrate the ability to provide standardized training to groups with up to 50 participants.
• Familiar with MS Windows and Office.
• Effectively communicate with Military clients and Government representatives.
• Comfortable instructing and speaking in front of a group, be observant of others, possess the ability to professionally engage with a diverse audience.
• May require extended hours, including weekdays, weekends, and some holidays.
• Must have excellent time management skills, able to work independently and follow directions.
• Must respond to emergent facilitation assignments.
• Meet country specific employment requirements.
• The ability to travel up to 10%

Military Veterans and Spouses encouraged to apply.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.