Dog Rehoming Coordinator | Adoption Matchmaker

Dogs Trust; Harefield; Remote; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Benefits included

Job summary

Dogs Trust is seeking a Rehoming Coordinator at Harefield on a fixed-term secondment until 19 October 2027. You will champion the rehoming journey, match dogs to adopters, arrange safe introductions, and support the welfare teams to meet the dogs’ needs. Interviews planned for 12 October 2026 at Harefield.

The role combines guest reception, adoption paperwork, kennel care, and visiting dog families during home introductions, with a focus on excellent customer service.

Qualifications

• Experience in a rehoming centre environment.
• Strong customer service and communication skills.
• Good organisational and time management abilities.

Responsibilities

• Champion the rehoming journey by providing excellent customer service, matching dogs to adopters, and arranging safe introductions, including occasional home visits.
• Maintain oversight of dog status across kennels, Foster and Home Stay, responding to enquiries and proactively seeking rehoming opportunities.
• Promote dogs ready for adoption by creating engaging online profiles and images, working closely with the Media Coordinator.
• Support the rehoming of long-term and complex dogs by liaising with the Behaviour and Welfare teams to communicate specific needs.
• Welcome and assist visitors during public opening hours, complete adoption paperwork, and contribute to kennel care as part of the wider team.

Skills

Customer service

Communication

Dog welfare

Organisational skills

Time management

Job description

Dogs Trust is seeking a Rehoming Coordinator at Harefield on a fixed-term secondment until 19 October 2027. You will champion the rehoming journey, match dogs to adopters, arrange safe introductions, and support the welfare teams to meet the dogs’ needs. Interviews planned for 12 October 2026 at Harefield.

The role combines guest reception, adoption paperwork, kennel care, and visiting dog families during home introductions, with a focus on excellent customer service.