Documentation Operative

Silver Arrow; Birmingham; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Documentation Operative to join their Birmingham team. This role is pivotal in ensuring that freight is documented correctly and moved efficiently, adhering to all necessary customs and legal requirements. You'll be responsible for creating and collating documentation, preparing invoices, and providing exceptional customer service. The company offers a supportive and respectful working environment with numerous opportunities for training and development. If you thrive in a fast-paced setting and are eager to contribute to a dynamic team, this is the perfect opportunity for you.

Benefits

Competitive Salary

Bonus Paid Twice a Year

Gym Membership Discounts

Health Cash Plan

Electric Vehicle Car Scheme

Free Parking

Training and Development Opportunities

Qualifications

• Strong communication skills to maintain a professional image.
• Ability to manage tasks in a high-pressure environment.

Responsibilities

• Create documentation for freight movement, ensuring compliance with customs.
• Communicate effectively with clients and overseas agents.
• Prepare and check invoices while maintaining accuracy.

Skills

Verbal Communication

Written Communication

Problem-Solving

Attention to Detail

Ability to Work Under Pressure

Customer Service

Tools

Internal Systems

Job description

Documentation Operative - Birmingham – Permanent Role

Salary: £26,000 per annum

Working Hours: Monday to Friday, Days

Silver Arrow require a Documentation Operative for our client based in the Birmingham area.

Your Role:

To work within a department, based at their Birmingham HQ on the Birmingham Business Park (near to the NEC and Birmingham International Railway Station):

1. Using internal systems to create documentation that will enable freight to be moved to customer specifications, on time with all the necessary customs and legal documentation, including:
2. Raise customs documentation to ensure the freight can move from country to country.
3. Collate all documents and distribute them to customers and carriers, as required.
4. Preparing, processing and checking of invoices.
5. Develop and build relationships to ensure a high level of customer service is provided to clients.
6. Take requests and queries and resolve them effectively and efficiently.
7. Communicate with overseas agents and clients clearly, precisely and accurately.
8. Ensure that the departmental manager is aware of the status of all shipments.

What we need from you:

1. Good verbal and written communication, to provide a professional image to customers and suppliers.
2. The capacity to work in a high-pressure environment whilst remaining calm when under pressure.
3. The ability to liaise with a global network of agents, suppliers, shipping lines, hauliers.
4. The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.
5. A positive attitude and good problem-solving skills.
6. The drive to succeed and want to make a contribution to the business.

Perm Benefits:

1. Competitive salary including a bonus which is paid twice a year!
2. Access to their benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
3. Health cash plan.
4. Octopus Electric Vehicle car scheme.
5. Free parking.
6. Respectful working environment.
7. Plenty of opportunities for training and development.

At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.

Call our recruitment team today on 01925 815048

REF: PERM220

Company Info

Silver Arrow
Warrington, Cheshire West and Chester, United Kingdom