Documentation Engineer (FTC)

Turner Broadcasting System Europe Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading media organization in London seeks a Documentation Engineer for a 6-month fixed-term contract. This role involves creating and auditing the knowledge base and managing documentation related to media technology. The ideal candidate should possess strong technical writing skills, attention to detail, and the ability to collaborate with engineering teams. This position is on-site and offers an opportunity to enhance documentation processes in a dynamic environment.

Qualifications

• Fluency in technical and common office software.
• Strong ability to analyze information for documentation.
• Experience in auditing and editing training materials.

Responsibilities

• Create and update system documentation and training materials.
• Engage in Incident and Major Incident processes.
• Audit and review knowledge articles and training modules.

Skills

Technical Writing

Attention to detail

Strong written and oral communication skills

Analytical thinking

Ability to multi-task

Tools

ServiceNow

Confluence

Job description

Social network you want to login/join with:

Turner Broadcasting System Europe Limited

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

0d2ae8ba99c0

Job Views:

8

Posted:

01.08.2025

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Job Description:

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Overview:

The Documentation Engineer position plays a critical role in the 24/7/365 operations of the business and the support of Media Technology and Operations customers. This position will be responsible for the creation, modification, and auditing of the department's knowledgebase, training, system, and procedural documentation. They will participate in onboarding new technologies and workflows in the GCC. They will coordinate with engineering partners to convert existing or create new procedural documentation for the GCC to use. They will also be responsible for creating training materials to cover new system rollouts and will be the team's first point of contact if existing documentation no longer works or needs to be updated. The Documentation Engineer will engage in the Incident and Major Incident processes, including auditing partner group queues, full lifecycle ticket hygiene, investigation of ticket data to find knowledge gaps, identifying incident trends resulting in knowledge generation, and ensuring proper resolution.

This a 6-month fixed-term contract.

Responsibilities:

In the GCC, the Documentation Engineer will be responsible for curation of the GCC team's knowledge. This engineer will utilize the ServiceNow (ITIL) Knowledge platform to help streamline the team's system and procedural documentation. They will also need to utilize the team’s training site to edit and modify modules when the department onboards/offboards systems, as well as internal team documentation on our confluence page.

ITIL Knowledge Contribution Skills:

Creating and updating system documentation, training, processes and procedures.

Prioritization of Knowledge tasks with Knowledge team.

Auditing, Editing, and Review of Knowledge articles in an ITIL service tool.

Participate in collaboration with other teams for onboarding of systems into the GCC from a technical writing perspective.

Auditing, Editing, and Review training and onboarding modules.

Searching partner queues in SNOW for trends and potential new services for GCC support.

Searching partner queues in SNOW for trends and potential trending incidents that may require better documentation.

Report findings to Knowledge Engineers to assist in potential knowledge creation.

In the GCC, the Documentation Engineer will need excellent written and verbal communications skills. The following skills are strongly desired and/or required:

Technical Writing & General Skill Set:

Ability to pay attention to details

Strong written and oral communication skills

Ability to prioritize and execute tasks in a fast-paced environment

Willingness to take on new challenges and build on current skills

Exceptional analytical and conceptual thinking skills

Ability to multi-task

Analyze information required for the development or update of policy, procedure and form documentation.

Determine the clearest and most logical way to present information for greatest reader comprehension.

Meet with subject-matter experts to ensure specialized topics are appropriately addressed.

Review and/or copyedit content developed by other members of the team.

Fluency in technical and common office software, drafting software, and workflow building software types.

Ability to check all technical material for consistency and accuracy

This a 6-month fixed-term contract.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Overview:

The Documentation Engineer position plays a critical role in the 24/7/365 operations of the business and the support of Media Technology and Operations customers. This position will be responsible for the creation, modification, and auditing of the department's knowledgebase, training, system, and procedural documentation. They will participate in onboarding new technologies and workflows in the GCC. They will coordinate with engineering partners to convert existing or create new procedural documentation for the GCC to use. They will also be responsible for creating training materials to cover new system rollouts and will be the team's first point of contact if existing documentation no longer works or needs to be updated. The Documentation Engineer will engage in the Incident and Major Incident processes, including auditing partner group queues, full lifecycle ticket hygiene, investigation of ticket data to find knowledge gaps, identifying incident trends resulting in knowledge generation, and ensuring proper resolution.

This a 6-month fixed-term contract.

Responsibilities:

In the GCC, the Documentation Engineer will be responsible for curation of the GCC team's knowledge. This engineer will utilize the ServiceNow (ITIL) Knowledge platform to help streamline the team's system and procedural documentation. They will also need to utilize the team’s training site to edit and modify modules when the department onboards/offboards systems, as well as internal team documentation on our confluence page.

ITIL Knowledge Contribution Skills:

Creating and updating system documentation, training, processes and procedures.

Prioritization of Knowledge tasks with Knowledge team.

Auditing, Editing, and Review of Knowledge articles in an ITIL service tool.

Participate in collaboration with other teams for onboarding of systems into the GCC from a technical writing perspective.

Auditing, Editing, and Review training and onboarding modules.

Searching partner queues in SNOW for trends and potential new services for GCC support.

Searching partner queues in SNOW for trends and potential trending incidents that may require better documentation.

Report findings to Knowledge Engineers to assist in potential knowledge creation.

In the GCC, the Documentation Engineer will need excellent written and verbal communications skills. The following skills are strongly desired and/or required:

Technical Writing & General Skill Set:

Ability to pay attention to details

Strong written and oral communication skills

Ability to prioritize and execute tasks in a fast-paced environment

Willingness to take on new challenges and build on current skills

Exceptional analytical and conceptual thinking skills

Ability to multi-task

Analyze information required for the development or update of policy, procedure and form documentation.

Determine the clearest and most logical way to present information for greatest reader comprehension.

Meet with subject-matter experts to ensure specialized topics are appropriately addressed.

Review and/or copyedit content developed by other members of the team.

Fluency in technical and common office software, drafting software, and workflow building software types.

Ability to check all technical material for consistency and accuracy

This a 6-month fixed-term contract.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.