Document Production Workflow Coordinator

Williams Lea; Leeds; On-site; GBP 38,000; Full time

Job summary

A leading global provider of business-critical support services is seeking a Document Production Workflow Coordinator in Leeds. The successful candidate will deliver high-quality document production and customer service, working 40 hours a week with a competitive salary and comprehensive benefits package. This role is fully onsite and offers opportunities for career development within a diverse and inclusive workplace.

Benefits

25 days holiday plus bank holidays

Life Assurance

Private Medical Insurance

Health Assessments

Discounted gym memberships

Qualifications

• Experience in proofreading preferably in legal or corporate environments.
• Intermediate knowledge of MS Word, Excel, and PowerPoint preferred.
• Ability to handle sensitive documents and work in a fast-paced environment.

Responsibilities

• Intake work requests and clarify job instructions with clients.
• Prioritize and coordinate multiple projects and deadlines.
• Ensure quality of complex business documents through error checking.

Skills

Proofreading

Attention to detail

Organizational skills

Customer service

Verbal communication

Written communication

Tools

MS Word

Excel

PowerPoint

Job description

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Document Production Workflow Coordinator, Leeds

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Client:

Williams Lea

Location:

Leeds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

eebab37cca65

Job Views:

3

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

Document Production Workflow Coordinator

Salary: £29,000 per annum plus 30% shift allowance for weekend work (£37,700 total) plus company benefits

Contract: Full Time, Permanent

Shifts: 40 hours per week, working Friday, Saturday, Sunday, Monday, 6.00pm to 5.00am with 1 hour unpaid break

Work Model: Fully onsite

Williams Lea seeks a Document Production Workflow Coordinator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Document Production Workflow Coordinator will be required to deliver exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level.

Key responsibilities

• You will be required to intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester.
• You will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
• You will act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
• You will identify and correct errors in complex business documents to ensure quality of the product being returned to requesters.

Personal attributes

• Proofreading experience preferably in a legal, banking or large corporate environment preferred
• Intermediate knowledge of MS Word, Excel, and PowerPoint desired
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment
• Strong attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines
• Must have good organizational skills
• Ability to handle sensitive and/or confidential documents and information
• Ability to work both independently and collaboratively as part of a team
• Excellent verbal and written communication skills.
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .