Document Production Associate

TN United Kingdom; London; Hybrid; GBP 35,000; Full time

Job description

Social network you want to login/join with:

Salary: £35,000 per annum, plus company benefits

Location: London, EC2N 4AG

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid, 1 day a week at home 4 in office

Williams Lea seeks a Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. An experienced position delivering exceptional customer service to our clients by providing timely and accurate document production. Expert experience in handling edits, conversions, formatting, creation, comparisons, etc. for requesting client personnel. The position requires expertise in software applications used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Senior Document Production Associate has advanced ability to troubleshoot problems with software/hardware programs and provide instruction/training to others in the department. Role is responsible for the day-to-day production of work for a shift or site.

Key responsibilities

• Utilise appropriate logs and/or tracking software for all document production work
• Intakes work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Prioritises work requests across team and coordinates/balances multiple projects following established guidelines, especially when working with escalated deadlines or issues
• Perform work in document production, proofreading, intake and workflow coordination functions as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Participate in training of new staff and with the continued development of current staff where appropriate
• Support management team with the compilation of monthly reporting
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea policies, in addition to client policies
• Use equipment and supplies in a cost-efficient manner

Personal attributes

• Minimum 3-5 years document production experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred.
• Advanced skills in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organisational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment and to prioritise work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication and interpersonal skills necessary to communicate questions and/or suggestions to client and other team members in a professional and customer service-oriented manner
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships
• Ability to work overtime as needed

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part-time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).