Document Production Associate

Williams Lea; London; On-site; GBP 36,000; Full time

Job summary

A leading global document services provider in London is seeking a Document Production Associate to join their team. This full-time role requires providing document production services for clients in a fast-paced environment. Key responsibilities include managing document requests, ensuring quality assurance, and maintaining professional communication. The position offers competitive compensation and a comprehensive benefits package including private medical insurance and 25 days of holiday.

Benefits

25 days holiday

Discounted gym memberships

Private Medical Insurance

Life Assurance

Salary sacrifice schemes

Qualifications

• Minimum 1 year document production experience in legal or banking environments.
• Skilled in using MS Office software with strong keyboarding skills.
• Ability to handle sensitive documents appropriately.

Responsibilities

• Provide word processing and document production services.
• Ensure timely completion of job tasks using tracking software.
• Communicate effectively with team members regarding job concerns.

Skills

MS Office software proficiency

Attention to detail

Organisational skills

Customer service skills

Problem-solving skills

Job description

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Salary: £35,807 per annum(includes a 10% shift allowance), plus company benefits

Location: London, EC2N 4BQ

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday – Friday, 3pm until midnight with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Key responsibilities

• Utilise appropriate logs and/or tracking software for all document production work
  Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea policies, in addition to client policies
• Use equipment and supplies in a cost-efficient manner

Personal attributes

• Minimum (1) year document production experience preferably in a legal, banking or large
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organisational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).