Document Production Associate

Williams Lea; Leeds; On-site; GBP 27,000; Full time

Job summary

Join a forward-thinking company as a Document Production Associate, where you'll play a crucial role in delivering high-quality document services. This position offers the opportunity to work in a dynamic environment, collaborating with a talented team to meet client needs. You'll be responsible for producing and proofreading documents, utilizing advanced software tools, and ensuring timely service delivery. With a strong focus on professional growth and a supportive workplace culture, this role is perfect for those who thrive in fast-paced settings and are eager to contribute to a global leader in business support services. Embrace this exciting career opportunity and make a difference in a thriving organization!

Benefits

25 days holiday plus bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Qualifications

• 1+ years of document production experience in legal or corporate settings.
• Proficient in MS Office with strong typing and organizational skills.

Responsibilities

• Provide document production and proofreading services for clients.
• Utilize tracking software and meet contracted deadlines.

Skills

MS Office (Word, Excel, PowerPoint)

Document Production

Proofreading

Organizational Skills

Customer Service

Problem Solving

Attention to Detail

Typing Skills

Education

High School Diploma or Equivalent

Tools

Tracking Software

Document Editing Software

Job description

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

Document Production Associate

Apply remote type Hybrid locations Leeds time type Full time posted on Posted Yesterday job requisition id R241003560

Document Production Associate

Salary: £26,000 per annum plus 30% shift allowance (£33,800 total)

Location: Leeds, LS10 1AB

Contract: Full Time, Permanent

Shifts: 40 hours per week, Tuesday – Saturday, 8pm-5am with 1 hour break

Work model: Fully onsite

Williams Lea seeks a Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Key responsibilities

• Utilise appropriate logs and/or tracking software for all document production work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea policies, in addition to client policies
• Use equipment and supplies in a cost-efficient manner

Personal attributes

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail] (we do not accept applications to this email address).

About Us

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.