Document Controller - Defence

Turner & Townsend; Plymouth; On-site; GBP 35,000 - 52,000; Full time

Job summary

Turner & Townsend is seeking an experienced Document Controller to join our Devonport team. The role requires site attendance three times per week with travel and accommodation provided. Candidates must be a sole British national and either hold security clearance or be able to obtain it.

Responsibilities include configuring and managing the CDE, supporting project teams, delivering training, creating project sites, and generating KPI reports while ensuring quality control across documents.

Qualifications

• Sole British national with security clearance or able to obtain.
• 5+ years' document control experience.
• Proficient understanding of ViewPoint (EDMS/CDE) and BIM ISO 19650 standards.
• Administrator level experience using ViewPoint.

Responsibilities

• Configure and maintain the CDE, manage user accounts and security groups.
• Be the primary contact for CDE and document control queries with project teams.
• Organise regular training on CDE and document control processes; maintain guides.
• Create and update project sites on the CDE and assign users.
• Produce weekly KPI and workflow reports; QA against formal documentation.
• Provide ad-hoc reports and support system usage and compliance.

Skills

Interpersonal communication

Workshop facilitation

Stakeholder management

KPI reporting

Tools

ViewPoint Admin

CDE/EDMS Knowledge

Job description

At Turner & Townsend we are passionate about making a difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society. For over 75 years we have been helping our clients deliver on their objectives. Our success at realising outcomes for clients has resulted in significant growth and we are now facing a new wave of growth to achieve our ambitious 2025 vision. To reach this goal, we need great people who are passionate about both delivering great outcomes to our clients and contributing to our future vision. This is made entirely possible through our entrepreneurial culture, allowing employees of all levels to directly influence the business and to own their career.

At Turner & Townsend we are passionate about making a difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society. For over 75 years we have been helping our clients deliver on their objectives. Our success at realising outcomes for clients has resulted in significant growth and we are now facing a new wave of growth to achieve our ambitious 2025 vision. To reach this goal, we need great people who are passionate about both delivering great outcomes to our clients and contributing to our future vision. This is made entirely possible through our entrepreneurial culture, allowing employees of all levels to directly influence the business and to own their career.

Job Description

We are currently seeking to recruit an experienced Document Controller to join our team in Devonport. This role will require a weekly site attendance of 3 times per week. Travel and accommodation will be included.

Due to the sensitive nature of the projects, candidates must be a sole British national and either hold security clearance or be able to obtain.

Initiative and problem‑solving skills are a must, as are strong interpersonal and communication skills. Possessing experience in implementing document control procedures, setting up, configuring and managing Common Data Environments (CDE) / Electronic Document Management Systems (EDMS) at an administrator level.

Key Responsibilities

• Management & Configuration of CDE – Undertake configuration and day‑to‑day management of the system, adding and maintaining user accounts and security groups. Includes maintenance of User Directories, IM Protocol and File Naming Protocol, and updating and maintaining the user access matrix to reflect new projects and users of the system.
• Interface with Project Team and other agreed stakeholders – Act as the main point of contact for all queries and requests relating to the CDE system and Document Control procedures (dependencies).
• Provide training on CDE & Document Control Processes & Procedures – Organise and undertake regular training sessions for new users and refresher training for existing users. Provide training and guidance on file naming protocols. Create and maintain training logs.
• Develop and Maintain User Guides – Prepare and update training packs and system user guides.
• Quality Assurance & KPI Reports – Produce weekly KPI’s on all issued instructions (RFI’s/TQ’s etc) and Workflow reports, alongside undertaking a Quality Assurance against the agreed recitals on all formal issued documentation.
• Create new project set‑ups on CDE – Create new project sites and assign users.
• Support – Provide ad‑hoc reports and information on system usage and compliance.

Key Experience

• Comprehensive knowledge of BIM ISO 19650 standards
• Experience in ViewPoint – preferably Admin
• KPI reporting
• Role requires gap analysis and consolidation of processes and procedures in accordance to client requirements
• Competency in writing a protocol
• Hosting and delivering workshops

Qualifications

• Due to the sensitive nature of the projects, candidates must be a sole British national and either hold security clearance or be able to obtain.
• Experienced Document Control professional with 5+ years experience.
• Proficient understanding of ViewPoint (EDMS/CDE System) and knowledge of BIM ISO 19650 standards
• Administrator level experience using ViewPoint

Desirable Skills & Experience

• Excellent interpersonal skills, and the ability to communicate with people at all levels.
• Well organised and able to manage multiple requirements simultaneously.
• Must be able to manage priorities according to the demands of the project environment.
• Skilled in presenting to groups and delivering training in a variety of mediums.
• Excellent presentation skills.
• Understanding of Building Information Modelling (BIM) in the context of Information Management and Document Control.
• Running stakeholder workshops.
• Process capture and mapping
• Use of advanced optional CDE / EDMS features, e.g. e‑procurement

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work‑life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.