Doctors Trust Service Partner

NHS Professionals; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced service provider to join their dynamic team at a prominent hospital. This role involves being the face of the Doctors Account, offering invaluable support to medical workforce teams and ensuring seamless interactions. With a focus on customer satisfaction, you will build strong relationships, manage accounts, and tackle challenges proactively. If you thrive in a fast-paced environment and possess exceptional communication skills, this is the perfect opportunity to shape your career while contributing to a vital service in the healthcare sector.

Benefits

Generous annual leave: 27 days plus bank holidays

Talent development commitment

Values Star of the Month award

Pension contributions up to 10%

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee discounts platform

Qualifications

• Strong time management and diary skills to prioritize effectively.
• Excellent written and verbal communication skills for stakeholder engagement.

Responsibilities

• Manage accounts alongside stakeholders and onboard new workers.
• Produce and analyze data while supporting compliance maintenance.

Skills

Time Management

Diary Management

Negotiation Skills

Written Communication

Verbal Communication

Relationship Building

Excel Skills

Knowledge of NHS

Job description

About The Role

Are you an experienced service provider?

Are you looking for a role that you can shape and make your own?

Role summary:

If so, we have a great opportunity for you. We are seeking someone to be the face of the Doctors Account on site at Princess Alexandra Hospital.

You will work in a small team but must be able to work independently and take full ownership daily.

This is a critical position providing customer support to Trust medical workforce teams, managers, and Doctors Direct doctors, ensuring interactions with NHSP are quick, simple, and helpful.

You will be a trusted point of contact for NHS Trusts and doctors, offering expert advice on queries that recruitment or placement teams may not resolve.

The on-site Client Services Team focuses on filling bank shifts efficiently and meeting doctors' needs. As a Doctors Trust Services Partner, you will build strong relationships with medical workforce teams and doctor communities, proactively addressing potential issues. Our goal is to be a “customer-obsessed” organization delivering outstanding service.

Skills/Responsibilities:

• Account management alongside stakeholders
• Onboard new workers
• Support compliance maintenance
• Produce and analyze data from our systems
• Visit wards regularly to meet with managers and doctors

About The Candidate

To succeed in this role, you will need to:

• Have strong time management and diary skills, able to prioritize and meet deadlines
• Be autonomous and self-motivated
• Negotiate tactfully and discreetly with stakeholders
• Possess excellent written and verbal communication skills
• Build effective relationships across professional and managerial groups
• Experience working in a demanding, fast-paced environment
• Have strong Excel skills
• Knowledge of the NHS is beneficial but not essential

About Us

We offer fantastic benefits:

• Generous annual leave: 27 days plus bank holidays
• Commitment to talent development
• Values Star of the Month award, recognizing colleagues who go the extra mile, with a chance to win £100 shopping vouchers
• Pension contributions up to 10% with our stakeholder scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee discounts platform

About NHS Professionals (NHSP):

We run the largest NHS flexible staff bank, placing skilled temporary workers in NHS Trusts to meet various needs. Owned by the Department of Health and Social Care, we reinvest surplus into the NHS.

We are proud to be the first NHS organization to gain the Top Employer accreditation, reflecting our commitment to being a great place to work.

Our commitment to Equality, Diversity & Inclusion (EDI):

• To be an inclusive recruiter reflecting society
• To embed EDI meaningfully in all activities
• To create a psychologically safe environment for all

We welcome applications from minority groups and will support an equitable process.