Doctors Reception Administration Assistant Modern Apprentice

Scottish Apprenticeships; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Job summary

A small Medical Practice in Edinburgh is seeking a recent school or college leaver for a Business and Administration Level 6 Modern Apprenticeship. The role involves high-quality reception and administrative services, providing a great opportunity for learning and professional development in a busy Doctors Surgery.

Qualifications

• Good IT skills and proficiency in Microsoft packages.
• Good communication skills required.
• National 5 qualifications which should preferably include English.

Responsibilities

• Greet patients and visitors to the practice.
• Book, amend, and cancel patient appointments.
• Ensure home visits requests are recorded and assessed.

Skills

Communication

IT Skills

Customer Service Skills

Education

National 5 Qualifications including English

Tools

Microsoft Office (Excel, Word, Teams)

Job description

Job Overview

Job purpose

We are a small Medical Practice near Holyrood Park area of Edinburgh. We have the opportunity to recruit a recent school or college leaver who is interested in learning about business, administration and the work involved working in a Doctors Surgery. The successful candidate will be enrolled onto a Business and Administration Level 6 Modern Apprenticeship.

We are looking for someone to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice.

To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

Main Duties And Responsibilities

• Greet patients and visitors to the practice.
• Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
• Ensure computerised appointment system is up-to-date.
• Respond and/or redirect all patient and visitor requests accordingly.
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
• Set-up of new patients on to the computer system.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
• Ensure correspondence, reports, results etc are filed electronically in correct patient record.
• Ensure reception and waiting areas are kept neat and tidy
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Undertake administration tasks as allocated.
• Ensure up-to-date maintenance of both computerised and manual filing systems (ie patient notes).
• Check emails on a frequent daily basis and send email information as required.
• A Regularly check Daybook Tasks and Workflow to check all have been actioned and if necessary, help to action what is possible to do.
• Amalgamation of new patient records.
  
  

You will learn about data protection, storing and receiving data, diary management, how to use our IT and Database systems. You will also learn how to communicate in a busy office environment, how to manage your workload and customer service skills.

National 5 Qualifications Which Should Preferably Include English.

Good IT skills and able to use Microsoft packages including Excel, Word and Teams.

Good communication skills.

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