DMWS – Welfare Officer for the Armed Force Community

Confederation of Service Charities; Birmingham; On-site; GBP 27,000; Full time

Job summary

A leading charity supporting the armed forces community is seeking a Welfare Officer in Birmingham. This role focuses on aiding service members with healthcare and non-clinical issues, enhancing their recovery process through dedicated support. Candidates must possess strong interpersonal skills and relevant welfare experience to make a real impact.

Benefits

30 days annual leave plus Public Holidays

Auto enrollment in workplace pension scheme

Death in Service Scheme

Flexible working hours

Access to 24/7 virtual GP service

Work-based parking/mileage reimbursement

Enhanced sick pay

Personal development programme

Staff recognition events

Contribution towards eye tests and glasses

Enhanced family-friendly benefits

Qualifications

• Welfare experience with families and carers in armed forces context is essential.
• Strong interpersonal and compassionate skills required.

Responsibilities

• Support armed forces community in hospitals under Birmingham NHS Trust.
• Tackle non-clinical issues delaying hospital discharges.
• Help with accessing healthcare resources and support.

Skills

Interpersonal skills

Compassion

Teamwork

Job description

You are here: Home / News / News / DMWS – Welfare Officer for the Armed Force Community

DMWS – Welfare Officer for the Armed Force Community

***THIS JOB VACANCY HAS NOW CLOSED***

Location: Birmingham RCDM
Contract: Full Time
Salary: £26,323.00
Closing date: 6 March 2025

An exciting opportunity has arisen; do you want to make a real difference to the lives of people who have served in the armed forces and their families? We are looking for someone with strong interpersonal skills, able to work as part of a team and independently, who is compassionate and enthusiastic about supporting the armed forces’ community. If you have family and carers welfare experience, this role may be for you.

DMWS is an international charity that has been providing medical welfare support to the armed forces community for over 80 years. We are now recruiting a Welfare Officer to support the Armed Forces Community covering hospitals under University of Birmingham Hospitals NHS Trust (QE) and Royal Centre for Defence Medicine (RCDM) Birmingham.

Healthcare professionals can achieve significant improvements in physical and mental health issues, but often there can be other challenges that someone in the armed forces community faces that can inhibit their recovery. Mental health concerns, drivers behind substance abuse, social isolation, inappropriate housing, homelessness or financial worries can affect someone’s health. With the wealth of help and support available to the armed forces community, the Armed Forces Welfare Officer will help and support access to these resources, on site at the hospital.

DMWS tackle the non-clinical issues that contribute to delays to going home from hospital including poor physical and mental health, stress and anxiety. With this support, readmission to hospital can be prevented. We operate a holistic model of provision which focuses on three key areas of support: physical, psychosocial and mental health / wellbeing.

We offer employees the following benefits: –

• Annual Leave: We give employees 30 days a year annual leave plus Public Holidays (pro-rata’d for part-time employees).
• Pension: Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
• Death in Service Scheme: Three times your annual salary to nominated beneficiaries – subject to eligibility.
• Flexible Working: All flexible working requests are considered – many of our staff work flexible hours and work wholly, or partly from home.
• Smart Health: Access to a 24/7 virtual GP service, with a counselling service and on-line help and support around health and well-being matters.
• Work-based Parking/Mileage: For those who pay to park at their work-base, fees are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.
• Enhanced Sick Pay: Enhanced sick pay scheme for all employees upon completion of their probationary period.
• Staff Recognition: Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
• Personal Development Programme: DMWS supports employee continuing professional development and training.
• Above all, being part of the DMWS team means that you are making a difference to the lives of those working on the frontline.
• Great training opportunities
• £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).
• Enhanced maternity / paternity / adoption family friendly benefits

Applications close on Thursday 6 March 2025

To apply please submit a CV and covering letter explaining why you would be a good fit for the role. Please remember to click on ‘upload’ otherwise we may not receive your attachments.

Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role.

Applications will be considered as they are submitted. DMWS reserve the right to close the application process early and feedback will only be provided to candidates who attend interviews.