Dls Acom Consultant - Seasonal, Disability And Leave Services

Buscojobs; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a DLS ACOM Consultant, where you'll play a vital role in supporting employees through their leave of absence and accommodation needs. This position offers a unique opportunity to work with a diverse team, providing essential services while ensuring compliance with state and federal disability laws. You'll be responsible for case management, training, and maintaining communication with various stakeholders. If you thrive in a fast-paced environment and are passionate about making a difference, this role is perfect for you!

Qualifications

• 1+ years of experience in human resources and customer service.
• Bachelor's degree or equivalent experience in case management.

Responsibilities

• Manage end-to-end case management for ADA accommodations.
• Educate employees and HR on accommodation processes.

Skills

Human Resources

Customer Service

Microsoft Office

Analytical Skills

Organizational Skills

Education

Bachelor's degree in business, HR, or related field

High school diploma or equivalent with case management experience

Tools

HRIS

Applicant Tracking Systems

Payroll Systems

Job description

DLS ACOM Consultant - Seasonal, Disability and Leave Services

Job ID : 2949572 | Amazon.com Services LLC - A57

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events.

The Accommodation Consultant (AC) Seasonal will work directly with employees and senior leadership in providing ADA accommodations. The AC Seasonal will be the primary contact for the employee as they proceed through the accommodation process. This role expects exceptional communication and organizational skills, attention to detail, ability to prioritize in a fast-paced environment, analytical and critical thinking skills, and a customer service focus that employees expect from Amazon.

Key job responsibilities

• Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
• Provide end-to-end case management including engaging the employee, vendors, work location and other stakeholders.
• Educate and train employees and HR on aspects of accommodation, return to work process and case complexities.
• Maintain current status with case load that will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc.
• Participate in other activities, projects and other growth initiatives within the DLS program.
• Perform other duties as assigned.
• Ability to travel as appropriate (up to 25% of the time).
• May be required to work nights and weekends.

BASIC QUALIFICATIONS

• 1+ years of human resources experience
• 1+ years of Microsoft Office products and applications experience
• 1+ years of customer service experience
• Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience

PREFERRED QUALIFICATIONS

• 2+ years of human resources functions experience
• Knowledge of HRIS or Applicant Tracking Systems are preferred
• Experience with Payroll Systems, HRIS

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted : February 17, 2025 (Updated 29 minutes ago)