DJSC Service Desk Analyst

Fujitsu; Bracknell; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a DJSC Service Desk Analyst to provide technical support and collaborate across accounts. The role involves analyzing support solutions and maintaining customer service standards. Ideal candidates will have experience in service desk support and knowledge of Windows systems, with a commitment to career development and inclusive workplace practices.

Benefits

25 days annual leave plus public holidays

Pension with double matching contributions

Life assurance

Companywide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme

Qualifications

• Experience in 1st Line/Service Desk support.
• Knowledge of Windows 10 and Windows Server.
• Familiarity with MS Service Center Support tools preferred.

Responsibilities

• Providing direct technical support for all services in the DJSC.
• Analyzing and producing support solutions related to deployed equipment.
• Collaborating with support personnel to develop diagnostic skills.

Skills

1st Line/Service Desk support

Windows 10

Windows Server 2012/16/19

MS Service Center Support tools

Customer service

Job description

Work Your Way is our approach to flexible working – available from day 1 of joining.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a DJSC Service Desk Analyst, you will contribute to this by working collaboratively across our accounts within the shared service.

Your role will involve:

1. Providing direct technical support for all services in the DJSC and assisting in the day-to-day operations of the Westinghouse service, including handling escalated fault reports and technical inquiries.
2. Analyzing, investigating, and producing support solutions related to deployed equipment or services.
3. Collaborating with support personnel to understand products and develop diagnostic skills.

Your transferable skills and experience:

• Experience in 1st Line/Service Desk support
• Knowledge of Windows 10 and Windows Server 2012/16/19
• Ideally familiar with MS Service Center Support tools such as SCCM, SCOM, SCSM
• Ability to work with development engineers for skill transfer
• Maintaining accurate records of customer fault reports and technical inquiries
• Flexibility to work on other accounts supporting the wider DJSC and its commitment to excellent customer service

Please note: It’s worth applying even if you do not meet all the requirements. We value transferable IT support skills and are committed to investing in your career development.

Your benefits:

• 25 days annual leave plus public holidays (3 flexible)
• Pension with double matching contributions up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits (additional holidays, travel, dental, critical illness, and more)
• Perks at work – employee discounts
• Employee assistance programme and virtual GP

Recruitment process: A single-stage interview. We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Contact [e-mail] to apply through the Disability Confident scheme.

Achieve together:

We are recognized as a responsible and inclusive employer: a certified Disability Confident Leader, Times Top 50 for Gender Equality, Top 75 for Social Mobility, Living Wage Foundation accredited, signatory of the Race at Work Charter, committed to UN standards for LGBTI+ and a Stonewall Top 100 Employer.

Our hybrid work environments support you to Be Completely You. Our diversity networks foster inclusion and support our innovative culture.

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