DJSC 3rd Line Infrastructure Engineer

Fujitsu; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company seeks a skilled Infrastructure Support Specialist to help manage a diverse shared service environment. Candidates should possess strong expertise in Windows Server administration, VMWare, and advanced troubleshooting techniques. This role offers the opportunity to mentor junior engineers and apply technical skills across various accounts to enhance customer service and service delivery.

Qualifications

• Experience in 3rd Line support role.
• Background in supporting MS Office applications.
• Familiarity with server infrastructure monitoring.

Responsibilities

• Manage and maintain the virtualization environment.
• Provide advanced troubleshooting and problem resolution.
• Implement best practice principles for service delivery.

Skills

Windows Server administration

VMWare

Active Directory

Problem resolution

PowerShell scripting

Tools

VMWare vSphere

Microsoft System Centre

TrendMicro

Veeam

Job description

This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team’s overarching objective of delivering exceptional customer service and ensuring robust estate maintenance.

Key Responsibilities:

• Manage and maintain the virtualisation environment (VMWare)
• Windows Server administration 2016-2022
• Advanced troubleshooting and problem resolution for complex infrastructure issues
• Apply best practice principles to optimise service delivery and operations
• BAU Support activities
• Server infrastructure monitoring and lifecycle management

Your experience:

• Experience working in a 3rd Line support role
• Experience supporting MS Office applications
• Active Directory & Group Policy
• VMWare vSphere Infrastructure, VMWare Horizon
• Microsoft System Centre (SCOM, SCCM, SCSM)
• Trellix and/or TrendMicro Security Products
• Veeam backup and recovery
• PowerShell scripting for automation and data mining
• Developing and maintaining documentation
• Mentoring and coaching junior technical engineers

Desirable:

• Microsoft Windows 10/11
• SharePoint 2016 Administration and maintenance
• Microsoft Exchange
• Basic Linux administration
• ITIL methodologies

Please note:It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in a lower-level infrastructure support role, this could be the next opportunity for you.