Divisional Service Administrator and Team Leader

TN United Kingdom; Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Divisional Service Administrator and Team Leader in Inverness. This pivotal role involves managing a dedicated team, ensuring exceptional customer service, and overseeing administrative functions across multiple branches. The ideal candidate will possess strong leadership skills, a proactive approach, and the ability to train and develop staff. With a focus on maintaining high standards and compliance, this position offers a dynamic work environment with opportunities for professional growth. Join a forward-thinking company that values teamwork and excellence in service delivery.

Benefits

Pension Scheme

Death in Service Benefit

Cycle to Work Scheme

Employee Discount

Discretionary Annual Bonus

Additional Holiday Based on Length of Service

Qualifications

• Experience in managing or supervising administrative staff.
• Strong organizational and administrative skills required.

Responsibilities

• Oversee the administration function of the department.
• Ensure high customer service levels within the team.
• Conduct performance improvement meetings.

Skills

Team Management

Customer Service

Administration

Organizational Skills

IT Literacy

Time Management

Numeracy Skills

Tools

Microsoft Office

Job description

The job description provided is comprehensive and covers the key responsibilities, skills, and benefits associated with the Divisional Service Administrator and Team Leader position in Inverness. However, its formatting can be improved for better readability and engagement by appropriately using HTML tags such as

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  Divisional Service Administrator and Team Leader, Inverness

  Client:

  Location:

  Job Category:

  Other

  EU work permit required:

  Yes

  Job Reference:

  507b5c115dcc

  Job Views:

  13

  Posted:

  28.04.2025

  Expiry Date:

  12.06.2025

  Job Description:

  We are recruiting for a Team Leader with excellent customer service and administration skills. The successful candidate will oversee a team of administrators in Inverness and will also be responsible for departmental administration functions across all seven branches. This role requires some travel and occasional overnight stays.

  Key Responsibilities:

  • Manage the administration function of the department, ensuring servicing tasks are communicated and allocated effectively.
  • Maintain a high level of customer service within the administration team.
  • Ensure adherence to processes and standards by servicing and administration personnel.
  • Review and approve timesheets and holiday requests.
  • Conduct performance improvement meetings to address issues proactively.
  • Perform staff appraisals in collaboration with the Divisional Hire and Service Manager.
  • Ensure departmental compliance with company quality assurance procedures.
  • Organise and participate in Saturday service desk rota.
  • Oversee comprehensive administrative services across all workshops/hire departments, ensuring consistency in processes and procedures.
  • Manage and maintain the warranty process system, ensuring claims are made, payments received, and reconciled.
  • Handle routine enquiries from customers, staff, and visitors, providing relevant information or referring complex queries appropriately.
  • Maintain and update archive files, both manual and digital.
  • Reconcile cash receipts, including till float.
  • Process sales orders and invoices.
  • Prepare monthly reports for the Inverness branch and assist with additional reporting as needed.
  • Assist during busy periods at the branch, including serving customers and handling complaints.
  • Provide on-the-job training to new and existing employees.
  • Take on all aspects of administration within the department as required.

  Skills and Experience:

  • Ability to work effectively within a team and contribute positively.
  • Experience in managing or supervising administrative staff, with delegation skills.
  • Capable of training others on systems and processes.
  • Excellent organizational and administrative skills, including time management.
  • Strong numeracy skills, IT literacy, and proficiency with Microsoft Office packages.
  • Proactive, enthusiastic, self-motivated, with high attention to detail.
  • Valid UK driving license and willingness to travel to all branches, with occasional overnight stays.
  • Eligible to work in the UK and reside within a commutable distance to Inverness.

  Benefits:

  • Pension scheme
  • Death in Service Benefit
  • Cycle to Work Scheme
  • Employee discount
  • Discretionary annual bonus, based on company performance
  • Additional holiday based on length of service