Divisional Sales Director

Spicerhaart Group Ltd.; East Midlands; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company seeks a Financial Services Manager to implement and deliver the business plan for a skilled team of Mortgage & Protection Advisers. The role demands exceptional leadership, communication, and strategic management to enhance financial growth and service delivery while ensuring compliance and team development.

Qualifications

• Minimum of 5 years’ experience in Mortgage & Protection.
• Relevant professional qualifications required.
• Proven record of motivating and leading high-performing teams.

Responsibilities

• Lead and develop the Financial Services team.
• Achieve financial service targets and monitor KPIs.
• Ensure compliance with financial services regulations.

Skills

Communication

Leadership

Critical Thinking

Customer Service

Education

CeMAP or CII equivalent

Job description

Overview

YOUR MAIN PURPOSE

To be responsible for the implementation and delivery of the Financial Services business plan by providing proactive leadership and direction to a highly talented team of New Build Mortgage & Protection Advisers within the Apollo Division.

WHAT YOU'LL BE RESPONSIBLE FOR

• Contribute to and support the Chapter Managing Director in delivering the financial services strategy that drives income, ensures profitable growth, and continuous improvement within the Division.
• Recruit, lead, and develop a highly effective Financial Services Team while embedding the core behaviours, values, and principles of the Network and Company.
• Prepare and deliver the Financial Services Division income and profit budget; monitor, report, and forecast operating and financial results.
• Maintain in-depth knowledge of Financial Services regulation and core products, including all licensed products.
• Monitor and evaluate Divisional KPIs, including customer satisfaction, identify trends, and develop initiatives to improve these metrics.
• Achieve cross-sales and referral activity targets, promoting initiatives designed to improve results.
• Ensure all systems and controls required by our Network are implemented and followed to manage key risks and standards.
• Maintain the role of supervisor as defined by our Network’s Training and Competence scheme.
• Communicate regularly with the Head of Sales Quality to ensure standards are up to date, cascaded correctly, and adhered to by all Financial Services employees.
• Maintain open dialogue with the Financial Services Director at all times.
• Handle customer complaints effectively following the Company’s procedures and manage business exposure.
• Adopt HR best practices in recruitment, training, development, performance management, and employee relations.
• Create and promote a coaching culture that fosters high performance.
• Collaborate across business streams to maximize profitable relationships.
• Share best practices and successes within the Financial Services Chapter.

WHAT YOU'LL NEED

• Minimum of 5 years’ experience as a Mortgage & Protection Adviser within the financial services and New Build industry, with a proven record of motivating and leading high-performing teams.
• Experience working with senior management to meet business objectives through strategic management.
• Drive to advance the business, build long-term performance, and support all business streams within a ‘One Team’ Chapter.
• Ability to help advisers and managers reach their potential in productivity and professionalism.
• Excellent communication and presentation skills, self-motivated, confident, flexible, organized, and accurate.
• Ability to react swiftly to market conditions, regulatory changes, and business needs.
• Relevant professional qualifications, e.g., full CeMAP or CII equivalent.
• Residence within the geographical area of the designated division.

CORE BEHAVIOURS

• Commitment to understanding and meeting customer needs with high-quality service.
• Continuous personal and team development, results-focused.
• Clear vision and relentless communication and delivery.
• Ability to work under pressure, meet deadlines, and handle challenging situations.
• Responsibility for actions, ethical conduct, and efficiency.
• Critical thinking to adapt to changing priorities and environments.
• Commitment to creating an inclusive work environment, caring for success and wellbeing.
• Honesty and integrity, acting as a long-term mentor and coach.