Divisional Maintenance Support Manager - West Division

M&S; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A major retail company in the UK is seeking a Divisional Maintenance Support Manager to enhance facilities management. The ideal candidate has over 5 years of experience in retail FM or technical operations, is a strong communicator, and has a record of delivering improvements. This role includes managing FM contracts and leading initiatives for operational excellence. Benefits include a generous colleague discount, competitive holiday allowance, and wellbeing support.

Benefits

20% colleague discount on all products

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks through M&S Choices

Market-leading family policies

24/7 wellbeing support

One paid volunteer day a year

Qualifications

• 5 years' experience in retail FM or technical operations.
• Confident communicator influencing teams.
• Track record of sustainable improvements.
• Strong budget and project management skills.

Responsibilities

• Partner with Retail Store Director on FM activities.
• Govern FM contracts, ensuring compliance.
• Lead Continuous Improvement initiatives.
• Manage maintenance delivery and budgets.

Skills

Facilities Management expertise

Leadership

Project delivery

Communication skills

Budget management

Job description

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Job Description

Join our dynamic team as a Divisional Maintenance Support Manager for our West Division where you'll play a pivotal role in aligning facilities management with retail strategy. This is a strategic role focused on driving performance, continuous improvement, and operational excellence across our store estate.
What You'll Do

• Partner with the Retail Store Director to ensure FM activities enhance store performance and customer experience.
• Govern FM contracts, ensuring compliance, performance tracking, and issue resolution.
• Lead and embed Continuous Improvement initiatives across the estate.
• Manage maintenance delivery, budgets, and minor project works through service partners.
• Collaborate with internal departments and external suppliers to drive strategic objectives.

Who You Are

• A strategic thinker with at least 5 years' experience in retail FM or technical operations.
• A confident communicator who can influence cross-functional teams and stakeholders.
• A change leader with a track record of delivering sustainable improvements.
• Organised and commercially aware, with strong budget and project management skills.
• Collaborative and solutions-focused, with a passion for operational excellence.

Key Skills

• Facilities Management expertise with technical knowledge.
• Strong leadership and stakeholder engagement.
• Proven experience in project delivery and contract governance.
• Excellent communication and influencing skills.
• Budget management and continuous improvement mindset.

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.