Divisional Director

Wates Group; West Alvington; On-site; GBP 80,000 - 100,000; Full time

Job summary

Wates Group seeks a Divisional Director for their Planned Maintenance division, responsible for overseeing contracts across South West England. This leadership role requires strategic planning and strong customer service management, focusing on both contract profitability and customer satisfaction. Ideal candidates will have a solid background in contract management and experience in the social housing sector.

Qualifications

• Experience in growing and developing contracts.
• Success in delivering high customer service at regional level.
• Ability to ensure growth, improvement, and profitability across contracts.

Responsibilities

• Develop and manage divisional strategy from mobilisation to customer satisfaction.
• Manage profit and loss accountability for the South Planned region.
• Lead on health, safety, and environment aspects.

Skills

Contract Management

Customer Service Excellence

Health and Safety Management

Strategic Planning

Job description

The Vacancy

We have an opportunity for a Divisional Director to join our Wates team within our Planned Maintenance division covering various contracts across the South West of England. You will be reporting into WPS (Wates Property Services,) Regional Managing Director, the primary focus for the role will be to win, direct and deliver through excellent management, profitable response maintenance of social housing stock for local authorities and housing associations across South Planned Maintenance contracts.

Key Accountabilities Will Include

• Develop and performance manage the divisional strategy, from mobilisation to delivering exceptional customer satisfaction, via delivering the promise principles.
• Full profit and loss accountability for the South Planned region and lead major client accounts, managing all aspects of the account evolution, including expansion and organic growth, service levels, contract renewal, team development, retention strategy and overall profitability.
• Successfully lead on all aspects of Health Safety & Environment, ensuring divisional reporting and delivery strategic commitments.
• Overall and complete accountability for the Customer relationship.
  
  

To be successful in the role you will have experience of growing and developing contracts, including success in delivering the highest levels of customer service at regional level, whilst ensuring the ongoing growth, improvement and profitability across all contracts.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Work for Wates

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.