Division Sales & Service Liaison - Dover, NJ

Valley National Bank; Dover; On-site; USD 71,000 - 123,000; Full time

Job summary

An established industry player seeks a Divisional Sales - Service Liaison to enhance collaboration between leadership and branch teams. This role focuses on driving sales performance, improving service quality, and ensuring effective communication across various departments. The ideal candidate will possess strong interpersonal skills and a solid background in sales and business development. Join a forward-thinking organization that values innovation and teamwork, where your contributions will directly impact the success of the division and its clients. This is a fantastic opportunity for those looking to make a significant difference in a dynamic environment.

Qualifications

• 5+ years of sales/business development experience required.
• Strong PC skills including Microsoft products are essential.

Responsibilities

• Act as a liaison between division leadership and branch teams.
• Support the division's sales and service initiatives.

Skills

Prioritization and Organization

Verbal Communication

Written Communication

Interpersonal Communication

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Teams

Education

High School Diploma or GED

Bachelor's Degree

Tools

FIS/IBS (Integrated Banking Solutions)

Job description

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Division Sales & Service Liaison

#25-318

Dover, New Jersey, United States

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Job Overview

The Divisional Sales - Service Liaison is a sales and service professional that acts as the liaison between the division leadership, the Branch teams and our internal/external partners to ensure consistent reporting, strong process alignment and increased performance. The DSSL would help support the advancement of the division by supporting the sales and service initiatives of the bank.

Expected Work Hours

Monday-Friday 8am-5pm and as needed

Job Description

Responsibilities include, but are not limited to:

• Work in collaboration with Division Heads and Market Managers to ensure effective scorecard Management, including but not limited to Salesforce review/comparison and timely sales - service reporting updates.
• Prepares and delivers presentations on ranking reports, service updates, contests/bank initiatives and recognition to branch teams, etc.
• Participate in and lead a segment of the weekly/monthly divisional sales - service meetings. Assist the Division Head with preparation, team building exercises and PowerPoints.
• Strengthen Valley's Service Model and program through branch and virtual meetings/visits by ensuring effective and consistent use of sales - service coaching, observation and meeting tools to support the quality development of our associates.
• Support the Division in handling client issues and requests including but not limited to; follow up on existing transactions, preparing and processing documents related to new and existing business clients; serve as the customer's liaison with internal departments.
• Assist in preparation and customizing CRA presentations for opportunities available to the division, including planning events and tracking - inputting results.
• Act as the second contact point for business clients behind the Market Manager - Division Head, providing expertise in all products and services.
• Work as a liaison between IT and branch to ensure a seamless on-boarding experience for new hires at every level. Work with branch teams to ensure sufficient mentorship support, training and resources are available.
• Maintain knowledge of the entire bank's consumer and commercial deposits product line, wealth management and Insurance products, cash management and commercial loans as well as external partner products and services. Perform banking transactions in conjunction with the branch that would include wire transfers, new accounts, or any other service that the client is requesting.
• Support the Bank's Strategic Plan as well as, Retail Banking promotions and initiatives. Serve as an expert on these initiatives. Exercise knowledge of risk management, loss prevention and follow the bank's CIP / KYC requirements. Report suspicious / unusual activity to the BSA / AML department.

Requirements

Required Skills:

• Ability to prioritize multiple responsibilities and organize.
• Ability to effectively present information in one-on-one and small group situations. Must possess strong verbal, written and interpersonal communication skills.
• Expert PC skills including Microsoft products such as Excel, Power Point, MS Word and MS Teams.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Required Experience:

• High School Diploma or GED and minimum of 5 years sales/business development experience.
• Bachelor's Degree from a four-year college or university and sales/business development experience with a bank, credit union, or other financial institution preferred.
• FIS/IBS (Integrated Banking Solutions) preferred.

Full-time/Part-time

Full-time

FLSA

Exempt

Location(s)

Dover, New Jersey, United States

Job Details

Pay Range Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$71,900.00 - $122,600.00 / year

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.