Division 8 Customer Support Specialist Manager

Division 8 Customer Support Manager

If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".

Company Paid:
Life Insurance, STD, and LTD
3 weeks PTO
7 paid holidays in 2024
Parental Leave

Additional Benefits:
401k with company match
Medical, dental, vision
Employee Discount Programs
Miscellaneous other optional benefits
Career development and tuition assistance
Diverse, inclusive and welcoming culture

HMF Express, a national leader in manufacturing Commercial Doors and Frames, is seeking a customer-focused professional with experience in customer service, sales support, and contract negotiation within the commercial wholesale distribution industry (Division 8 doors and hardware). This high-level individual contributor role requires strong communication, problem-solving, and quoting expertise to assist wholesale distributors with time-sensitive projects and ensure exceptional customer satisfaction.

Location Preference: Washington & Oregon (Applicants from these states are highly encouraged to apply.)

This is NOT an order entry role. It focuses on customer account management, quoting, and contract negotiation for Division 8 wholesale distributors.

Key Qualifications & Preferences:
Kaizen experience with a continuous improvement mindset (this person will serve as the KPO – Kaizen Process Owner).
Industry experience in technical sales for DHI.
DHI Construction Industry experience.
Experience with DHI (Stand) preferred.
Preference for local candidates, if possible.

Responsibilities:

1. Customer Account Management – Serve as the primary point of contact for commercial wholesale distributors in Division 8 doors and hardware.
2. Quoting & Pricing Strategy – Accurately generate price quotes based on customer inputs, ensuring alignment with industry standards and margins.
3. Contract Negotiation – Work directly with distributors to negotiate pricing, terms, and agreements that drive sales and profitability.
4. Technical Support & Order Verification – Apply product knowledge to review and confirm order details, ensuring correct applications before processing.
5. Customer Relationship Development – Build long-term partnerships to support business growth and customer retention.
6. Sales & Business Development Support – Work with the sales team to influence buying decisions and identify new business opportunities.
7. Industry Expertise Growth – Continuously develop a deep understanding of Division 8 doors, frames, and hardware to better assist customers.

Requirements:

Must-Have Qualifications & Experience:

1. Experience working with commercial wholesale distributors (Division 8 doors and hardware) – Required.
2. Customer Service & Sales Support Expertise – Strong communication and problem-solving abilities.
3. Quoting & Pricing Knowledge – Ability to generate accurate, competitive price quotes.
4. Contract Negotiation Experience – Ability to negotiate pricing, terms, and agreements with distributors.
5. Technical Product Knowledge in Commercial Doors & Frames – Or ability to learn quickly.
6. Detail-Oriented & Strong Math Skills – Ability to verify order accuracy and pricing details.
7. Proficiency in CRM & Order Management Systems – Preferred.

**Please no Third-party candidates or phone calls**

Must have Division 8 doors and hardware experience.