District Manager - London & Outer London
Salon Services
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Sally Europe is recruiting a District Manager to lead the Store Operations across London and Outer London, overseeing 19 stores. You will build cross-team efficiencies and act as a bridge between strategy and execution.
You will develop and lead high performing teams, manage the people agenda, drive sales and EBITDA, and ensure robust governance and inventory control. The role demands strong stakeholder engagement and change leadership across the business.
Qualifications
- Proven track record as a district/area operational manager within a multi-site retailer.
- Experience delivering plans with both short and long-term objectives within an organisation.
- Demonstrates commerciality and business acumen through opportunities and profitability.
- Ability to communicate effectively, remotely and build relationships quickly with team and stakeholders.
- Shows resilience and agility in leadership, adapting to changing business needs.
- Experience leading teams through change and driving results in challenging circumstances.
Responsibilities
- Develop, lead and execute a District Business Plan focusing on sales, operational KPIs, costs and people.
- Understand external market and adapt plans to challenge competitors across stores.
- Utilise and analyse reports to maximise district performance and coach SMs on MI.
- Control EBITDA levers through robust cost management.
- Develop, own and drive the people agenda for the district: hiring, development and retention.
- Delivery of succession planning for district and support for wider territory.
- Identify development opportunities within the district and across the business.
- Ensure teams meet expectations through robust performance management and coaching.
- Drive execution of company processes, controls and operational management across stores.
- Build cross-functional relationships for the benefit of the business.
- Maintain inventory standards to optimise stock and minimise loss.
Skills
Job description
We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco, and we operate across 7 European countries.
Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.
A pivotal role in building cross team efficiencies to contribute to the overall business sales and profit target, this role is the linchpin of the field organisation between strategy and execution. The individual will develop and lead high performing teams and culture, through an aligned people plan to ensure timely execution of set deliverables. The role will act as an ambassador for change and requires strong stakeholder engagement across Sally Europe in order to ensure its alignment with the broader operational objectives of the business.
- Develop, lead and execute a District Business Plan focusing on sales, operational KPI’s, costs and people
- Understands the external market and applies knowledge to build/adapt plans to challenge competitors at pace across stores
- Utilise and analyse business reports to identify ways to maximise district performance as well as effectively coaching SMs on interpreting management information
- Understands the key levers of EBITDA and how to control them through robust cost control
- Develop, own and drive the people agenda for the district – engaging, hiring, developing and retaining talent
- Delivery of clear succession plan for district whilst also supporting wider territory, ensuring right, people, right place, right time
- Identifies opportunities for development within district and across the wider business
- Ensures teams are clear on what is expected through robust performance management, identifying strengths and development areas in their people and supporting accordingly
- Drives the execution of all company processes, controls and effective operational management across stores through training, management, analysis and continuous improvement
- Effectively builds cross-functional working relationships/network for the benefit of the business
- Ensures correct standards of inventory control are implemented across the territory, to reduce optimise stock holdings and reduce stock loss.
- Proven track record as a district/area operational manager within a multi-site retailer
- Experience of delivering plans with both short and long-term objectives within an organisation
- Demonstrates commerciality and business acumen through business opportunities, maximising sales and positively impacting profitability
- Able to communicate effectively, remotely and builds relationships at pace with team and stakeholders
- Demonstrates resilience and agility in leadership style, adapting to the changing needs of the business
- Experience of leading teams through change, driving engagement and delivering results in challenging circumstances
- Benefits:Competitive Salary + Bonus, Pension, Staff Discount, Health cash plan, Company Car
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