Distribution Operations Manager

Expeditors International of Washington, Inc.; Gillingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de logistique mondiale recherche un responsable des opérations pour superviser les équipes de distribution et optimiser les processus. Vous serez en charge de la planification, de l'engagement du personnel et de la gestion des performances, tout en assurant une communication optimale avec les clients et les partenaires. Si vous avez au moins 3 ans d'expérience dans un rôle similaire, ce poste offre des opportunités de développement dans un environnement stimulant.

Benefits

Private Medical Insurance

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Training and Personnel Development Programme

Qualifications

• 3 ans d'expérience dans un poste similaire.
• Capacité à travailler en équipe.
• Compétences interpersonnelles solides.

Responsibilities

• Gérer et superviser le personnel de distribution.
• Évaluer la performance et fournir un coaching.
• Participer au processus de recrutement et d'intégration.

Skills

Interpersonal skills

Planning

Organisational skills

Teamwork

Job description

We take care of our employees, and they take care of our customers !

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Responsibilities

• Partners with the Warehouse Manager to strategically plan and adjust staffing levels across distribution office and warehouse teams, ensuring efficient support for order fulfilment, inventory flow, and shipping schedules.
• Provides day-to-day leadership and oversight of distribution personnel, including office coordinators, inventory clerks, and warehouse associates, fostering a culture of accountability, safety, and continuous improvement.
• Conducts regular performance evaluations, sets clear expectations, and supports employee development through coaching, training, and performance management initiatives.
• Actively participates in the recruitment and selection process for distribution and warehouse roles, including interviewing candidates and supporting onboarding to ensure operational readiness.

Operations

• Reviews operational records and reports to ensure accuracy, compliance with established procedures, and alignment with distribution goals.
• Investigates discrepancies between inventory and stock control records, identifies root causes, and recommends corrective actions to maintain inventory integrity.
• Collaborates with the Distribution Manager to develop departmental budgets, monitor expenditures, and ensure financial accountability across distribution operations.
• Regularly reviews financial and operational reports to identify cost-saving opportunities and drive continuous improvement in productivity and efficiency.
• Issues clear written and verbal instructions to ensure consistent execution of operational procedures.
• Responsible for reviewing and ensuring Standard Operating Procedures (SOPs) are maintained by the owner across both office and warehouse functions, ensuring they are current, compliant, and optimized for operational efficiency. Identifies and implements process improvements based on SOP reviews.
• Participates in the distribution services rate quoting process, contributing to competitive and cost-effective pricing strategies.
• Maintains strong communication and leadership when working with third-party logistics (3PL) providers, ensuring service levels and performance standards are met.

Quality

• Oversees daily distribution operations to ensure all activities are carried out in accordance with company policies, procedures, and compliance standards, while upholding the highest levels of quality, efficiency, and professionalism.

Customer Service

Maintains a professional, courteous, and proactive relationship with all customers, ensuring a high standard of service and satisfaction.

• Drives customer retention and supports sales initiatives by focusing on service quality, responsiveness, and long-term relationship building.
• Conducts regular Quality Management Reviews (QMRs) and retention calls with both customers and vendors to assess service performance and identify improvement opportunities.
• Prepares and delivers professional presentations tailored to customer needs, and confidently hosts customer visits to showcase operational capabilities and service excellence.

Qualifications

• Experience (minimum level of direct experience in a similar position) 3years.
• Strong interpersonal skills able to communicate effectively.
• Ability to work in a "Team" environment
• Strong Planning, Prioritising and Organisational skills

Additional Information

Expeditors offers excellent benefits

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan
• Training and Personnel Development Programme

** Must have the right to work in the UK **