Customer Service Coordinator (ReadyMix)

Tarmac Trading Limited; Chester-le-Street; On-site; GBP 25,000 - 35,000; Full time

Job description

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for a Distribution Coordinator (Readymix) to join our friendly team based at Tarmac Birtley Office in Birtley, Chester-le-Street. As well as Birtley and Chester-le-Street, this role is easily accessible from Gateshead, Newcastle upon Tyne, Consett, Durham, Sunderland, Middlesbrough, Hartlepool, Darlington, South Shields, Wallsend, Longbenton, Hexham, Alnwick, Morpeth and the surrounding areas.

We are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds; therefore prior technical experience isn’t always necessary for success.

Role Responsibility

Reporting directly to the Distribution Manager, the Distribution Coordinator (Readymix) will be responsible for the day-to-day supervision of Readymix vehicles owned and operated by Tarmac third-party haulage base.

Responsibilities for this role of Distribution Coordinator (Readymix) will include:

• Engaging with customers to receive and process Readymix concrete orders
• Scheduling delivery times in line with customer expectations
• Working alongside the distribution team and the wider area transport team to provide a cost-effective, sustainable, safe, and customer-focused transport operation for the business
• Management of compliance and legal requirements both from a statutory, industry and Tarmac perspective ensuring all contract and/or third-party hauliers are operating to Tarmac standards, practices, and procedures
• Strategically planning and building relationships with third-party haulage suppliers through contract negotiation
• Working with the Logistics and Production Managers to provide a medium to long-term plan to meet demands

This role is a Monday - Friday role on a rotating shift pattern (7am – 4pm and 8am - 5pm) and Saturday mornings when required (approx once per month).

The Ideal Candidate

The ideal candidate for the role of Distribution Coordinator (Readymix) will have worked in a similar industry providing support to a wider team. While industry experience is preferred, it is not essential. If you have proven customer service or distribution/route planning experience in an office-based environment, and you enjoy working as part of a team, then this role may be of interest.

Suitable candidates for the role of Distribution Coordinator (Readymix) will have:

• Proven experience working collaboratively within a team to ensure all tasks are completed in a timely manner and to a high standard
• Good communication skills (verbal and written) and confidence to build rapport and positive relationships with customers and colleagues
• Desire to work as part of a team and the confidence to challenge processes and behaviours
• Flexible and adaptable approach to work
• Ability to provide excellent service to internal and external stakeholders at all levels
• Strong problem-solving skills combined with numeracy and analytical ability
• Commercially minded approach
• Determination to succeed and to drive and lead improvements
• Ambition to learn new skills and achieve your own personal goals, as well as business goals
• Working knowledge of Microsoft IT packages (SAP and CRM systems preferred)

Why Us

In addition to the role of Distribution Coordinator, we also offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits including:

• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward’s with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks); we currently have nine communities including (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice, and menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on… are you ready to build your future?

Tarmac, a CRH company, is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens, we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.