Distribution Clerk

Dunelm; Daventry; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Sharesave

Cycle to work

Employee discount

Job summary

Dunelm is seeking a motivated Distribution Clerk to join our Northampton Depot team. You will helpCoordinate activities in our distribution services, maintain records, and support the transport team to keep operations moving smoothly.

We’re looking for someone who thrives on detail, enjoys problem-solving, and can communicate clearly with colleagues. A proactive, team-focused attitude will help you grow with us at Dunelm.

Qualifications

• Customer service ethos with energy and enthusiasm.
• Detail-oriented and pragmatic with accuracy.
• Capable of multi-tasking in a fast-paced distribution office.
• Works well in a small team and supports colleagues.

Responsibilities

• Maintain records for driver hours, holidays, sickness and accidents.
• Support transport team during absences and communicate with colleagues.
• Handle customer service queries and general office tasks.
• Perform clerical duties such as filing, photocopying, yard checks.
• Assist with depot opening/closing procedures and security compliance.
• Plan workloads and assist with route planning using computer systems.

Skills

Customer service focus

Attention to detail

Multi-tasking

Team player

Proactive mindset

Job description

Overview
We’re seeking a highly motivated

Overview
We’re seeking a highly motivated Distribution Clerk to assist with the collection and coordination of the activities of our distribution services out of the Northampton Depot and someone with the drive and passion to grow and progress with the company.
This role is all about keeping things moving behind the scenes. If you’re the kind of person who likes ticking things off a list, solving problems, and being part of a team that helps make home life lovelier for our customers, we’d love to hear from you.
What you'll be doing

• Maintain accurate records for driver hours, holidays, sickness, and accident reporting
• Ensure full compliance with health & safety, security policies, and Safe Systems of Work (SSOW)
• Communicate effectively with team members and support the transport team during absences
• Respond to customer service queries and assist with general distribution office tasks
• Perform clerical duties including photocopying, filing, yard checks, and depot open/lock procedures
• Support wider distribution operations as needed, within reasonable management requests
• Manage driver communications, workloads, and route planning using computer systems
  

What we’ll look for in you

• A strong Customer Service ethic who approaches their role with energy and enthusiasm
• Mature approach, pragmatic, tenacious with attention to detail.
• Dedicated to getting the job done but able to have ‘fun’ as well.
• Assertive, can do, makes things happen attitude.
• Passionate and creative thinker, able to translate to pragmatic solutions.
• Flexible and adaptable to evolving business needs
• Able to multi-task.
• Hard working / flexible.
• Quicker thinker – challenge and change process
• Ability to learn and push yourself to progress with the company
  

As part of the team, you will enjoy plenty of benefits:

• Competitive salary of £27,495.
• Contribution to your pension scheme for the twilight years.
• Fantastic Sharesave option where colleagues can buy Dunelm shares monthly at a discounted rate to build up an investment for that rainy day.
• Cycle to work scheme to help keep colleagues fit and help with air pollution, travel costs, tax and national insurance.
• A cool 15% discount on allDunelmproducts, in-store and online to help make your house a 'Home'.