Disrepair Team Leader

Bromford; Wolverhampton; Hybrid; GBP 41,000 - 46,000; Full time

Job summary

A leading housing provider is looking for a dedicated Team Leader to manage their Healthy Homes team in Wolverhampton. This hybrid role involves overseeing case handlers and coordinators, focusing on resolving disrepair claims related to condensation, damp, and mould. The ideal candidate will have expertise in disrepair law and housing regulations, excellent communication skills, and a proactive approach to team management. Competitive salary and benefits offered.

Benefits

Performance Bonus

Flexible Working

Personal benefits fund

Annual leave

Pension options

Wellbeing Support

Retail discounts

Family Leave

Qualifications

• In-depth understanding of disrepair law and housing regulations.
• Ability to handle a dynamic workload effectively.
• Strong team management skills.

Responsibilities

• Manage a team of case handlers and coordinators.
• Resolve disrepair claims and property hazards with efficiency.
• Coordinate with surveyors for effective legal protocols.

Skills

Disrepair law expertise

Housing regulations knowledge

Excellent communication skills

Interpersonal skills

Job description

About the role

Contract: Permanent

Hours: 40 hours per week

Location(s): Wolverhampton

We re looking for a dedicated and experienced Team Leader to join our Healthy Homes team. This is a hybrid role, where you will be based at our office in Wolverhampton but will also have the flexibility to work from home. You ll manage a team of case handlers and coordinators responsible for resolving disrepair claims and property hazards, particularly those involving condensation, damp, and mould (CD&M). Your primary focus will be on ensuring that all cases are triaged, prioritised, and managed efficiently, with a strong emphasis on meeting the new Awaab's Law timescales.

You will lead the team in assessing claims in line with housing legislation, coordinating with surveyors, and ensuring effective legal protocols are in place for litigation. A key part of your role will be to work directly with customers, providing advice, managing complaints, and finding resolutions to avoid legal action. This role is not just about compliance; it s about putting our customers safety at the heart of everything we do by ensuring timely and effective resolutions for their homes.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West - all backed by the scale and ambition of the Bromford Flagship group.

What we\'re looking for

We need a proactive and knowledgeable leader who is able to handle a dynamic workload and consistently deliver high performance. You ll be responsible for the day-to-day management of your team, ensuring that work is correctly raised with our Service Delivery teams and that all regulatory and legal timescales are met.

• In-depth understanding of disrepair law, housing regulations, and legal standards related to compliance.
• Awareness of the Housing Health and Safety Rating System (HHSRS) and the Decent Homes standard.
• Technical knowledge of building regulations and building pathology is desirable.
• Proven ability to build effective and engaged operational teams.
• Excellent communication skills, with the ability to construct and deliver clear ideas and concepts.
• Strong interpersonal skills to build solid internal and external relationships.

Additional requirements

• A flexible working attitude with time, travel to our other offices, and demonstrated reliability.
• The ability to complete a Basic DBS and consumer check.

Benefits Package

• Salary: £41,000 - £46,000 per year, with an annual salary review
• Performance Bonus: Based on individual and company-wide targets
• Flexible Working: We\'re happy to explore options if this is important to you
• Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options: Choose from two pension schemes, with employer contributions of up to 10%
• Life Assurance
• Wellbeing Support - not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.
• Retail discounts: Save money on groceries, clothing, electronics, and more
• Family Leave - supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers' leave.

At Bromford, we're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we actively welcome applications from people of all backgrounds, identities, and experiences.

We are committed to creating a workplace where everyone feels valued, supported, and able to thrive. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Closing date: 20th September 2025

We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.

If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at [e-mail].