Disrepair Supervisor

Cardo; Slough; On-site; GBP 100,000 - 125,000; Full time

Job summary

A service provider for housing maintenance in Slough seeks a Disrepair Supervisor. This role involves overseeing disrepair works for social housing, ensuring compliance with legal requirements, and managing contractor performance. Ideal candidates have experience in housing repairs and excellent communication skills. Join a company that values inclusivity and innovation, and contribute to impactful projects.

Benefits

Inclusive workplace

Career growth opportunities

Diversity and equity initiatives

Qualifications

• Strong background in housing repairs, maintenance, or construction supervision.
• Knowledge of disrepair legislation and landlord responsibilities in social housing.
• Experience managing contractors and operatives.

Responsibilities

• Oversee disrepair cases from instruction through to completion.
• Ensure compliance with legal obligations under relevant legislation.
• Monitor performance of contractors against KPIs and budgets.

Skills

Housing repairs

Construction supervision

Communication skills

Negotiation skills

Organisational skills

IT skills

Education

Formal qualification in construction, surveying, or housing

Tools

MS Office

Housing management systems

Job description

About Cardo Group

Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.

We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:

• Retrofit and energy efficiency upgrades
• Responsive repairs, voids, and disrepair (including damp & mould)
• Compliance and statutory servicing
• Refurbishment and project works
• Mechanical and electrical (M&E) services
• Commercial building maintenance
• Planned maintenance aligned to the Decent Homes Standard

At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.

We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected, and empowered to succeed. We celebrate differences, champion equality, and ensure our workforce reflects the diverse communities we serve.

Together, we are building not only better projects – but a better, fairer future.

ROLE OVERVIEW:

The Disrepair Supervisor will oversee the effective delivery of disrepair works within social housing stock, ensuring all cases are managed in line with legal requirements, landlord obligations, and customer service standards.

The role involves supervising contractors and in-house teams, managing disrepair claims, and ensuring repairs are delivered to the highest standard within agreed timescales and budgets.

KEY RESPONSIBILITIES:

• Oversee all disrepair cases from instruction through to completion.
• Ensure compliance with legal obligations under the Landlord and Tenant Act, Homes (Fitness for Human Habitation) Act, and other relevant legislation.
• Liaise with solicitors, surveyors, and claims handlers to ensure accurate case progression and timely resolution.
• Maintain accurate case files, records, and evidence to defend against disrepair claims.
• Supervise and coordinate repairs teams, subcontractors, and specialist contractors to complete disrepair works.
• Carry out pre- and post-inspections of properties to scope works, ensure quality, and verify completion.
• Ensure works are delivered safely, cost-effectively, and to required quality standards.
• Manage variations, quotations, and authorisations within agreed budgets.
• Act as the main point of contact for residents during disrepair works.
• Ensure residents are kept informed, supported, and satisfied with the service provided.
• Handle escalations, complaints, and enquiries professionally and in line with policies.
• Monitor performance of contractors and operatives against KPIs, SLAs, and budgets.
• Provide regular progress updates, reports, and risk assessments to management.
• Identify trends, root causes of disrepair claims, and recommend preventative measures.
• Ensure all works are delivered in compliance with H&S regulations, safeguarding policies, and risk management procedures.
• Promote a strong safety culture among staff and contractors.

KNOWLEDGE AND EXPERIENCE:

• Strong background in housing repairs, maintenance, or construction supervision.
• Knowledge of disrepair legislation and landlord responsibilities in social housing.
• Experience managing contractors and operatives.
• Excellent communication and negotiation skills with residents, contractors, and solicitors.
• Ability to interpret technical reports, surveys, and legal documents.
• Strong organisational skills with attention to detail.
• Proficient IT skills (MS Office, housing management systems).
• Full UK driving licence

Desirable:

• Knowledge of damp, mould, and structural repair works.
• Experience of managing disrepair litigation cases.
• Formal qualification in construction, surveying, or housing (e.g., HNC, CIOB, BTEC, NVQ).

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy—it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Join us and be part of a company that values you—exactly as you are.