Disrepair Operations Supervisor

BD Group; Greater London; Hybrid; GBP 37,000 - 49,000; Full time

Benefits offered by this job

Life Cover

Pension scheme

Private medical insurance

Health & wellbeing support (EAP)

CPD, training & development

Family Friendly policies

Annual Leave

On-site café

Free on-site parking

Job summary

BD Group is seeking an experienced Technical Supervisor to manage the legal disrepair process from first report through to final invoicing, ensuring adherence to policies, procedures and KPI targets. You will oversee directly employed operatives and specialist subcontractors, coordinating siteworks, quality checks and timely invoicing.

The role requires travel within London Borough Barking and Dagenham and a full UK driving licence.

Qualifications

• GCSE Maths and English or equivalent.
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Responsibilities

• Liaise with the works scheduling team and sub-contractors to ensure accuracy of job information, timely report submissions, suitable allocation of work, and invoicing.
• Carrying out pre and post inspections to ensure a good standard to work.
• Assisting the Service Delivery Manager (SDM) in managing the contractors to ensure excellent service delivery, continually looking for process improvements to improve efficiency, costs, and meet agreed targets.
• Supporting the SDM by providing data, reports and MI (e.g. for quality control and budgetary data).
• Stakeholder and people management: performance monitoring, attend monthly sub-contractor meetings, liaising with internal and external customers such as legal departments, client representatives, local authorities etc.
• Managing the day-to-day administration of the team.
• Attending client/stakeholder panels, consultations, and other meetings.
• Pro-actively engaging with and acting a point of contact for customers, ensuring all queries and complaints are resolved swiftly.

Skills

Leadership & people management

Stakeholder communication

Analytical skills

IT skills (MS Office)

Cost awareness

Problem solving

High attention to detail

Customer focus

Education

GCSE Maths and English

Trade-specific qualifications (plumbing/carpentry/electrics/repairs)

Tools

Accuserv system

Job description

BD Group is seeking an experienced Technical Supervisor to manage the legal disrepair process from first report through to final invoicing, ensuring adherence to policies, procedures and KPI targets. You will oversee directly employed operatives and specialist subcontractors, coordinating siteworks, quality checks and timely invoicing.

The role requires travel within London Borough Barking and Dagenham and a full UK driving licence.