Disrepair Liaison Coordinator

Service Care Solutions Ltd; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading service provider in London seeks a proactive Disrepair Liaison Co-ordinator to ensure efficient delivery of disrepair services. Responsibilities include managing the caseload, liaising with contractors, and providing administrative support. The ideal candidate has exceptional organizational skills and experience in housing or property services. Competitive compensation and a full-time work schedule are offered.

Qualifications

• Strong organisational and administrative skills.
• Clear, confident communicator with a professional approach.
• Able to analyse and present information clearly.
• Experience liaising with contractors or external partners.
• Confident using IT systems and working with data.
• Able to work independently and meet deadlines.
• Experience in housing, property services or repairs.

Responsibilities

• Support the Disrepair Lead in managing the disrepair caseload.
• Act as the main point of contact for contractors regarding queries.
• Monitor contractor performance against service specifications.
• Collate and present data for internal teams and management.
• Respond to and triage incoming queries within the team.
• Produce reports and track KPIs to support service performance.
• Assist with various admin tasks for efficient service delivery.
• Communicate professionally with internal and external parties.

Skills

Strong organisational and administrative skills

Clear communication

Ability to analyse and present information

Experience liaising with contractors

Confident with IT systems and data

Ability to work independently

Experience in housing or property services

Job description

Job title – Disrepair Liaison Co-ordinator
Location – London, N1 (3 to 4 days office-based)
Contract – Temporary
Hours – Full time 35 hours per week,
Start Date: ASAP

We’re looking for a proactive and organised Disrepair Liaison Co-ordinator to support the delivery of an efficient, responsive and customer-focused disrepair service. This role plays a key part in monitoring service quality, managing internal and external communication, and supporting the team with a wide range of administrative tasks.

Key Responsibilities:

• Support the Disrepair Lead in managing the disrepair caseload and service
• Act as the main point of contact for contractors and frontline staff regarding disrepair queries
• Monitor contractor performance against service specifications to ensure value for money
• Collate and present data clearly for internal teams, stakeholders, and senior management
• Respond to and triage incoming queries, routing them appropriately within the team
• Produce reports and track KPIs to support service performance
• Assist with various admin tasks across the team to support efficient service delivery
• Communicate professionally with both internal and external parties to resolve issues and maintain service standards

About You:

• Strong organisational and administrative skills
• Clear, confident communicator with a professional approach
• Able to analyse and present information in a clear and accessible format
• Experience liaising with contractors or external partners
• Confident using IT systems and working with data
• Able to work independently, prioritise effectively and meet deadlines
• Experience in housing, property services or repairs

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to [e-mail]