Dispensing Receptionist

NHS; Sheerness; On-site; GBP 21,000 - 25,000; Full time

Job summary

A local healthcare provider in Sheerness is seeking a Dispensing Receptionist to join their dedicated team. The role involves dispensing medications, managing prescriptions, and providing excellent customer service. Ideal candidates should have strong attention to detail and the ability to work under pressure. This position offers a supportive team environment with opportunities for personal development.

Qualifications

• Must have an excellent attendance record and be a good timekeeper.
• Ability to cope with change and conflicting demands.
• Strong communication skills at all levels.

Responsibilities

• Dispensing medications to patients.
• Managing prescription requests and tasks.
• Providing a high standard of customer service.

Skills

Customer service skills

Attention to detail

Ability to work under pressure

Good time management

Self-motivation

Education

Qualifications in Dispensing (desired)

Job description

We are an 11,000 patient Practice on the Isle of Sheppey in Kent and are looking for a Dispensing Receptionist to join our hard-working dedicated team.

You must have an excellent attendance record, be a good timekeeper, able to work under pressure and enjoy working as part of a team. The successful candidate will be flexible, motivated, reliable, conscientious and committed to making a valuable contribution to the team

Main duties of the job

• Good level of personal presentation
• Good level of customer service skills, with the ability to adapt personal style to meet the needs of differing customers.
• Self-starter and ability to work autonomously
• Must have the ability to multi-task, and make decisions in fast-paced environment
• Ability to cope with change and/or conflicting demands
• Ability to communicate well at all levels
• Good personal time management and priority setting
• Works well under pressure
• Must be courteous and focused on providing a consistently high standard of customer service
• High attention to detail

About us

We have one main site in Sheerness, with three other branch sites at Eastchurch, Leysdown & Warden Bay.

The successful candidate will be based at the branch sites.

Job responsibilities

• Dispensing medications to patients as required, with either acute or routine repeat request in line with standard operating procedures in place
• Providing a high standard of customer service to all patients at the practice
• To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimizing wastage through out of date stock
• Answering patient queries and following up queries passed to you by other team members
• Managing prescription requests and tasks
• To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled and signed by the patient
• To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the staff member undertaking the monthly submission for processing and reimbursement
• To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions
• To promptly forward all the invoices and dispensary related correspondence to the appropriate staff member
• Review any FP12 returns/feedback so that any appropriate remedial action may be taken
• To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate inclusive of all CD register entries
• Taking delivery of, and checking stock orders into the practice storing them appropriate to medicine guidance
• To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions
• To ensure that refrigerated items are stored at the appropriate temperature and in line with cold chain management, and to maintain a temperature control record/log book
• To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order
• Assisting clinical and non-clinical staff with enquiries as required
• To take prompt action in response to any drug alert bulletins that may be received from time to time
• To be able to be responsive to the demand fluctuations for the dispensary service at peak times of the day, week and year
• Answering the telephone and making appointments
• Dealing with patient queries
• All other tasks associated with healthcare administration
• To assist the GP when necessary as chaperone where consent has been given

Person Specification

Qualifications

• Previous qualifications in Dispensing desired, but not essential

Experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work