Dispensing Optician - Head Office Role - Online Eyewear - Bury

Zest Business Group; Lancashire; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading luxury eyewear retailer is seeking a qualified Dispensing Optician for its head office in Bury. This role offers a unique opportunity to utilize in-store experience in an office setting, focusing on customer care, innovation, and digital retail growth. Join a close-knit team and enjoy competitive salary along with perks like annual leave and professional fees covered.

Benefits

26 days annual leave + bank holidays

GOC and ABDO fees paid

Generous staff discount on products

Potential for overtime

Qualifications

• GOC Registered Dispensing Optician required.
• Strong commercial awareness and customer-first approach.
• Comfortable with digital systems and communication.

Responsibilities

• Respond to prescription-related queries via digital channels.
• Provide tailored product recommendations for complex prescriptions.
• Deliver training support for the customer service team.

Skills

Customer-first mindset

Commercial awareness

Collaboration

Communication

Passion for innovation

Education

GOC Registered Dispensing Optician

Tools

Digital communication tools

Job description

Dispensing Optician - Head Office Based Role - Luxury Eyewear E-commerce - Bury

Zest Optical are working in partnership with one of the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office in Bury.

This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.

Job Type:

Permanent, Ideally Full Time, Minimum 30 Hours Per Week

Location:

Office-based in Bury, Greater Manchester

Dispensing Optician - Role Overview

As a Dispensing Optician, you'll lead the prescription eyewear experience across a high-performing e-commerce platform, supporting customers, developing internal training, and helping to drive service and product innovation.

Key Responsibilities

• Respond to prescription-related customer queries via digital communication channels
• Provide tailored product recommendations for complex prescriptions
• Deliver ongoing training and support for the customer service team
• Refine internal dispensing processes for better efficiency and accuracy
• Ensure website content related to prescriptions is accurate and up to date
• Support expansion of prescription services and product range
• Offer technical insights for marketing campaigns focused on prescription eyewear

About the Business

• 20+ years of success as a top-rated luxury online eyewear retailer
• Over 23,000 5-star reviews on Trustpilot
• Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
• Known for combining quality, service, and a passion for premium eyewear

What We're Looking For

• GOC Registered Dispensing Optician
• Strong commercial awareness and a customer-first mindset
• Comfortable using digital systems and communication tools
• Excellent collaboration and communication skills
• Passion for innovation and service development in optical retail

What's On Offer

• Salary: £32,000 to £35,000 per year + performance-related bonus
• Working Hours: 30-37.5 hours per week
• Weekend Commitment: 1-2 Saturdays per month (9am-3:30pm) - potential for more as overtime
• Annual Leave: 26 days + bank holidays
• Professional Fees: GOC and ABDO fees paid
• Staff Discount: Generous discount on luxury eyewear products
• Office Working: Work from head office location, surrounded by a highly experienced, close-knit team

If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.

Apply now or contact Kieran Lindley at Zest Optical to find out more.