Dispensing Optician

Eye2Eye Optical Centre Birmingham; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Growth with independent practice

Job summary

Eye2Eye Optical Centre in Birmingham is seeking a Dispensing Optician to join our friendly team. You will be hands-on, focusing on patient care, frame selection, dispensing, measurements, and ensuring a smooth patient journey from arrival to checkout.

You will bring optical retail experience and a passion for eyewear, with a professional, calm approach even in busy periods. Competitive salary offered, with opportunities to grow within a well-loved independent practice.

Qualifications

• Experience in optical retail is essential.
• FBDO qualification or equivalent is desirable.
• Good organisational skills and attention to detail.

Responsibilities

• Welcome patients in person and on the phone, delivering a warm, professional experience from start to finish.
• Assist patients with frame selection, dispensing, styling and fitting, and general optical queries.
• Support the dispensing process: taking measurements and processing orders.
• Manage patient bookings and keep the appointment schedule running efficiently.
• Maintain accurate records and adhere to practice standards and procedures.
• Support stock management, displays and merchandising to keep the practice looking its best.
• Work with the store manager and team to contribute to a high-performing environment.

Skills

Optical retail experience

Customer service

Dispensing process knowledge

Education

FBDO qualification or equivalent

Job description

As a Dispensing Optician, you'll be at the heart of what we do - the friendly, knowledgeable face our patients see from the moment they walk in. This is a hands‑on, people‑first role, working closely with the team to ensure every patient leaves feeling looked after, informed, and happy with their experience.

Key Responsibilities

• Welcoming patients in person and on the phone, delivering a warm, professional experience from start to finish. Whether a patient is calling to book an appointment, ask a question or collecting their frames, you’ll be there to schedule them, help them and support the team with the day to day operations
• Assisting patients with frame selection, dispensing, styling and fitting, and general optical queries
• Supporting the smooth running of the dispensing process, including taking measurements and processing orders
• Managing patient bookings and keeping the appointment schedule running efficiently
• Maintaining accurate records and adhering to practice standards and procedures
• Supporting stock management, displays, and merchandising to keep the practice looking its best
• Working alongside the store manager and wider team to contribute to a positive, high‑performing environment

About You

• Experience in optical retail is essential (an FBDO qualification or equivalent is desirable)
• You’re a people person who genuinely enjoys delivering great customer service
• Confident, calm and professional, even on the busiest of days
• Organised and attentive to detail, with a good understanding of the dispensing process
• A positive, can‑do attitude and a genuine passion for eyewear and the community you serve
• Any experience with practice management software is a bonus, but not essential

What We Offer

• Competitive salary between £35,000 and £40,000, depending on experience
• The opportunity to grow with an established, well‑loved independent practice

How to Apply

If you’d like to apply for one of these positions, send us an email with your CV, which position you are applying for (or both if you would like to be considered for either role), and bit about what you’d bring to Eye2Eye

[e-mail].

Eye2Eye Optical Centre is an equal opportunities employer.