Dispenser / Pharmacy Technician

Modbury Health Centre; Modbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community health center in Modbury seeks a dedicated Dispenser / Pharmacy Technician to provide exceptional patient care by ensuring safe and accurate medication dispensing. With a focus on teamwork, communication, and professional development, this position offers a supportive environment. The center operates weekdays only, without evenings or weekends, to promote a healthy work-life balance.

Qualifications

• Availability to work 4 weekdays from 8:00 am.
• Confidence in a fast-paced environment while maintaining accuracy.
• Proactive attitude toward professional development.

Responsibilities

• Dispense medications accurately following NHS dispensing rules.
• Provide clear advice on medication usage and side effects.
• Maintain records and manage stock in the dispensary.

Skills

Attention to detail

Communication skills

Organizational skills

Problem-solving skills

Education

GCSE English & Maths at Grade C or above

Job description

Join Our Caring Team as a Dispenser / Pharmacy Technician

Are you a detail-oriented professional with a passion for patient care? We are looking for a dedicated Dispenser or Pharmacy Technician to become a vital part of our friendly and supportive team. In this role, you will ensure patients receive their medications safely, accurately, and with genuine care making a real difference in their health journey.

We pride ourselves on going the extra mile and building lasting relationships with our patients. That means we are looking for someone who communicates clearly, listens actively, and thrives in a collaborative healthcare environment.

Work-Life Balance

Our dispensary operates Monday to Friday only, with no evenings, weekends, or bank holidaysgiving you time to recharge and enjoy life outside of work.

What We're Looking For

• Availability to work 4 full week days from 8:00am
• Strong attention to detail and excellent organisational skills.
• Confidence in a fast-paced environment while maintaining accuracy.
• Outstanding communication skillsboth verbal and written.
• A proactive attitude toward professional development and learning.

If you're passionate about delivering exceptional patient care and want to be part of a team that values integrity, empathy, and excellence, wed love to hear from you.

Apply today and help us make a difference one prescription at a time

Main duties of the job

What You'll Do

• Dispense medications accurately in line with NHS dispensing doctor rules (not pharmacy regulations).
• Provide clear, compassionate advice on medication usage, side effects, and interactions.
• Work closely with GPs and other healthcare professionals to support the best outcomes for our patients.
• Maintain precise records and help manage stock and inventory.
• Uphold all regulatory and organisational standards for medication handling.
• Support and mentor new team members in best practices.

About us

Modbury Health Centre is located in a beautiful small market town with a thriving community centrally located in the heart of the South Devon countryside.

We are a small but supportive, friendly, and hardworking team who care about the people in the community we serve. We know the work can be challenging, supporting people when they may need it the most, so we endeavour to support and help each other. We all find serving the community and getting to know individuals caring, and making a difference to their health and life is very rewarding.

Working at our health centre is a great life experience, an opportunity to learn about medicine, health and wellbeing in the broadest possible sense. The Modbury Health Centre Team members have a sense of accomplishment for doing valuable work here.

Job responsibilities

PrimaryResponsibilities

The following are the core responsibilitiesof the Dispenser. There may be on occasion, a requirement to carry out othertasks; this will be dependent upon factors such as workload and staffinglevels:

a.To be responsible for checking all medicines dispensed,ensuring there are no discrepancies

b.Dispensing medicines to the entitled population safelyand accurately

c.Collecting prescription charges in accordance withdispensary protocol

d.Maintaining stock levels within the dispensary, liaisingwith the dispensary manager to facilitate reordering

e.Ensuring best value for money by being aware of andmaximising supplier discounts

f.Receiving and storing supplies in accordance with currentpolicy, ensuring the cold chain is maintained where applicable

g.Ensuring controlled drugs are dispensed with inaccordance with practice policy

h.Safe disposal of returned and / or out of date medicines

i.Ensuring all repeat prescriptions are processed within a48-hour timeframe

j.Providing patients with advice regarding all prescriptionmatters

k.Process prescription requests via email, phone, fax,face-to-face and online

m.Assisting the Dispensary Manager in the preparation ofmonthly returns

n.Maintaining a clean and safe working environment at alltimes

o.Maintain accurate records at all times, read codingentries appropriately

SecondaryResponsibilities

Inaddition to the primary responsibilities, the dispenser may be requested to:

a.Partake in audit as directed by the audit lead

b.Provide guidance for trainee dispensary staff andstudents as necessary

c.Remain current with the latest guidance ensuring thedispensary conforms to NICE, CQC etc guidance

GenericResponsibilities

Allstaff at Modbury Health Centre have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitudeand positive action towards ED&I creates and environment where allindividuals are able to achieve their full potential. Creating such anenvironment is important for three reasons: it improves operationaleffectiveness, it is morally the right thing to do, and it is required bylaw.

Patients and theirfamilies have the right to be treated fairly and be routinely involved indecisions about their treatment and care. They can expect to be treated withdignity and respect and will not be discriminated against on any groundsincluding age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion or belief, sex or sexualorientation. Patients have a responsibility to treat other patients and ourstaff with dignity and respect.

Staff have theright to be treated fairly in recruitment and career progression. Staff canexpect to work in an environment where diversity is valued and equality ofopportunity is promoted. Staff will not be discriminated against on anygrounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion or belief, sex or sexualorientation. Staff have a responsibility to ensure that you treat ourpatients and their colleagues with dignity and respect.

Safety,Health, Environment and Fire (SHEF)

This practice iscommitted to supporting and promoting opportunities to for staff to maintaintheir health, well-being and safety. You have a duty to take reasonable careof health and safety at work for you, your team and others, and to cooperatewith employers to ensure compliance with health and safety requirements. Allpersonnel are to comply with the Health and Safety at Work Act 1974,Environmental Protection Act 1990, Environment Act 1995, Fire Precautions(workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstandingconfidential service. Patients entrust and permit us to collect and retainsensitive information relating to their health and other matters, pertainingto their care. They do so in confidence and have a right to expect all staffwill respect their privacy and maintain confidentiality at all times. It isessential that if, the legal requirements are to be met and the trust of ourpatients is to be retained that all staff protect patient information andprovide a confidential service.

Quality & ContinuousImprovement (CI)

To preserve and improve the quality of ouroutput, all personnel are required to think not only of what they do, but howthey achieve it. By continually re-examining our processes, we will be ableto develop and improve the overall effectiveness of the way we work. Theresponsibility for this rests with everyone working within the practice tolook for opportunities to improve quality and share good practice.

This practice continually strives to improve workprocesses which deliver health care with improved results across all areas ofour service provision. We promote a culture of continuous improvement, whereeveryone counts and staff are permitted to make suggestions and contributionsto improve our service delivery and enhance patient care.

Induction Training

On arrival at thepractice all personnel are to complete a practice induction programme; thisis managed by the Deputy Practice Manager.

Learning and Development

The effective use of training and development isfundamental in ensuring that all staff are equipped with the appropriateskills, knowledge, attitude and competences to perform their role. All staffwill be required to partake and complete mandatory training as directed, aswell as participating in the practice training programme. Staff will also be permitted (subject toapproval) to undertake external training courses which will enhance theirknowledge and skills, progress their career and ultimately, enable them toimprove processes and service delivery.

All staff are to recognise the significanceof collaborative working. Teamwork is essential in multidisciplinaryenvironments. Effective communication is essential and all staff must ensurethey communicate in a manner which enables the sharing of information in anappropriate manner.

Service Delivery

Staff at Modbury Health Centre must adhere tothe information contained with practice policies and regional directives,ensuring protocols are adhered to at all times. Staff will be given detailedinformation during the induction process regarding policy and procedure.

Security

The security of the practice is theresponsibility of all personnel. Staff must ensure they remain vigilant atall times and report any suspicious activity immediately to their linemanager. Under no circumstances are staff to share the codes for the doorlocks to anyone and are to ensure that restricted areas remain effectivelysecured.

Professional Conduct

At Modbury Health Centre staff are requiredto dress appropriately for their role. Administrative staff will be providedwith a uniform whilst clinical staff must dress in accordance with theirrole.

Person Specification

Qualifications

• GCSE (or equivalent) English & Maths at Grade C or above

Experience

• * Excellent communication skills (written and oral)
• * Clear, polite telephone manner
• * Competent in the use of Office and Outlook
• * Ability to promote best practice regarding all pharmaceutical matters
• * Effective time management (Planning & Organising)
• * Ability to work as a team member and autonomously
• * Good interpersonal skills
• * Problem solving & analytical skills
• * Ability to follow policy and procedure
• * Polite and confident
• * Flexible and cooperative
• * Motivated
• * Forward thinker
• * High levels of integrity and loyalty
• * Sensitive and empathetic in distressing situations
• * Ability to work under pressure
• * Flexibility to work outside of core office hours
• * Evidence of continuing professional development
• * Experience of working in primary care
• * Broad knowledge of General Practice
• * Capable of managing payments (invoices, cash etc)
• * Ability to effectively manage stock, including ordering, rotation, disposal etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.