Dispenser / Dispensary Assistant

Mayford House Surgery; Northallerton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A friendly GP Practice in Northallerton is seeking a part-time/full-time Dispenser / Dispensary Assistant to ensure the delivery of high-quality patient care. Responsibilities include processing prescriptions, handling customer service, and maintaining stock control. The ideal candidate should have Level 2 qualifications in Mathematics, English, and computing, along with excellent communication skills. Flexibility is essential for this role.

Qualifications

• Experience of working with the general public.
• Experience of working in a primary care environment.
• Experience of working in a healthcare setting.

Responsibilities

• Process all relevant prescriptions as authorised by GPs and prescribing nurses.
• Operate efficient stock control.
• Handle prescription customer service and payments.

Skills

Excellent communication skills

Good interpersonal skills

Ability to follow written procedures

Effective time management

Competent in the use of Microsoft Office

Education

Level 2 qualifications in Mathematics, English and computing

Job description

This is an excellent opportunity for someone who shares our commitment to delivering high quality patient care, and who has the interest and energy to join with us in striving for excellent services to our patients. Duties will include processing relevant prescriptions as authorised by GPs and prescribing nurses in accordance with the principles of good practice; prescription customer service, answering telephone calls, taking payments (cash and card), issuing prescriptions, stock control and admin/ clerical support.

Main duties of the job

Under the supervision of a qualified dispenser / pharmacist, to ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the dispensary, are appropriately stored and banked, and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current Prescription Services guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the Prescription Services.

To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.

To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

Please see supporting information to see full list of duties.

About us

Mayford House Surgery is a friendly GP Practice with 9,700 patients based in Northallerton, North Yorkshire. We are a dispensing practice, a training practice and we pride ourselves on continuous improvement. We received an overall Good rating from the CQC in December 2017, with all area and service ratings being rated as Good.

We are looking to recruit a part-time/ full-time Dispenser / Dispensary Assistant to join our dispensary team. Your hours will be spread between Monday to Friday, hours and regular pattern to be agreed (however flexibility is a must to ensure continued service provision during absences whether sickness or holidays).

This is an excellent opportunity for someone who shares our commitment to delivering high quality patient care, and who has the interest and energy to join with us in striving for excellent services to our patients. Duties will include processing relevant prescriptions as authorised by GPs and prescribing nurses in accordance with the principles of good practice; prescription customer service, answering telephone calls, taking payments (cash and card), issuing prescriptions, stock control and admin/clerical support.

Job responsibilities

To process all relevant prescriptions as authorised by GPs and prescribing nurses under the supervision of a qualified dispenser / pharmacist where appropriate, in accordance with the principles of good practice, if the applicant doesnt have a Dispensing qualification, the applicant (if successful) will need to undertake the Buttercups Dispensing Assistant Course Level 2.

Mayford House Surgery reserves the right to dismiss all Dispensing Assistant applicants if a suitable Dispenser applicant is appointed. If a suitable applicant is found and appointed, Mayford House Surgery reserves the right to close the advert early.

Person Specification

Qualifications

• Level 2 qualifications in Mathematics, English and computing, or equivalent experience

Experience

• Experience of working with the general public
• Experience of working in a primary care environment
• Experience of working in a healthcare setting
• Safeguarding of Children and Adults

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Commitment to confidentiality
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to understand the needs of the patient
• Commitment to ongoing personal and professional development
• Punctual and committed to supporting the team effort

Other Requirements

• Flexibility to work outside of core hours
• Ability to drive

Skills

• Excellent communication skills (written and oral)
• Good interpersonal skills
• Ability to follow written procedures
• Effective time management (Planning & Organising)
• Ability to work as a team member
• Competent in the use of Microsoft Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.