Dispatcher/TOS

Easton Coach Company LLC; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Easton Coach Company LLC seeks a Dispatcher to manage scheduling and support drivers for passenger ground transportation. Candidates should have a valid driver's license and prior transportation experience. The role requires effective communication and the ability to work in a fast-paced environment.

Benefits

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Qualifications

• One year of transportation experience required.
• Customer service experience preferred.
• Ability to pass DOT Physical and Drug Test.

Responsibilities

• Schedule and dispatch drivers and vehicles.
• Relay information to drivers and resolve customer issues.
• Organize work requests and maintain inventory records.

Skills

Communication Skills

Stress Tolerance

Flexibility

Tools

Via Scheduling Software

Job description

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Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Relay information such as work orders or other messages to and from drivers and driving assistants.

Use telephones, two-way radios or text messages to contact employees.

Speak with supervisors or customers to resolve problems, requests for services or equipment.

Prepare daily work such as schedules.

Prepare work orders for crew or receiving work orders from work crews.

Facilitate communications within company assigned territories.

Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

Perform other duties as assigned.

Qualifications

One (1) year of transportation experience.

Desired Minimum Qualifications:

• Valid Driver’s License
• Previous Customer Service experience preferred
• Must Pass a DOT Physical and Drug Test
• Experience with Via Scheduling Software a Plus
• Knowledge of service area a plus
• Stress-tolerant nature necessary to consistently, calmly and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure
• Flexibility and adaptability to change and considerable variability in both the nature and volume of work
• Effective and appropriate communication skills

Job Type: Full-time

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Varying shifts
• Holidays
• Monday to Friday
• Overtime

Experience:

• Dispatching: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Norfolk, VA 23504: Relocate before starting work (Required)

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.