Dispatcher (Nights)

E-zec Medical Transport Services Ltd.; Leeds; On-site; Full time

Job summary

A leading company in patient transport services is seeking a Dispatcher in Leeds. The role involves managing bookings, dispatching crews, and ensuring high-quality service. Successful candidates will possess strong communication and organizational skills, and work night shifts. The position offers various benefits including life assurance and health consultations.

Benefits

Life Assurance

24/7 GP Consultations

Cash-plan Benefits

Unlimited Mental Health Consultations

Legal Advice

Financial Guidance

Paid Holiday Entitlement

Pension Scheme

Uniform Provided

Employee Assistance Programme

Qualifications

• Strong communication and interpersonal skills from customer-facing experience.
• Ability to work independently and solve problems.
• Good organizational skills.

Responsibilities

• Check and plan bookings within the Cleric controlling system.
• Dispatch and manage operational crews for timely patient collection.
• Handle patient transport requests and queries politely.

Skills

Communication

Interpersonal Skills

Organizational Skills

Job description

We have a fantastic opportunity for a Dispatcher to join our team based in Leeds.

We are looking for enthusiastic, care-focused individuals who are organized and passionate about excellent customer service.

Contract: Permanent / Full-Time / Nights - 4 nights one week, 3 nights the following week, including alternate weekends, 19:00 - 07:00

Benefits include:

• £13.46 per hour
• 42 hours per week - 4 nights one week, 3 nights the next, including alternate weekends, 19:00-07:00
• Life Assurance: £5,000 coverage for colleagues and their families
• 24/7 online/telephone GP consultations and prescription access
• Second opinion medical support after diagnosis or during treatment pathways
• Cash-plan benefits covering dental, optical, chiropody, and illness recovery
• Unlimited mental health and physiotherapy consultations
• Legal advice on domestic issues, motoring offences, wills, probate, and personal injury
• Financial guidance on retirement planning, tax savings, and benefits
• Long Service Recognition Scheme with increased annual leave after 5 years
• Values-based Internal Recognition Scheme with financial rewards and annual events
• Refer a Friend recruitment incentive scheme
• The EMED Foundation supporting colleagues and communities
• Paid holiday entitlement
• Pension Scheme
• Blue Light Card
• Uniform provided
• Employee Assistance Programme (EAP)
• Flu vaccination campaigns in Autumn/Winter

Main Duties:

• Check and plan bookings within the Cleric controlling system, ensuring proper resourcing and informing all relevant parties
• Dispatch and manage operational crews to ensure timely patient collection and delivery, meeting contractual targets
• Handle patient transport requests and queries politely and accurately, complying with procedures
• Perform clerical duties such as data entry, checking bookings, and invoicing
• Maintain high service quality and performance for patients and customers
• Respond promptly and professionally to telephone inquiries, liaising with GPs, nursing homes, hospitals, and wards
• Ensure smooth patient flow through effective communication and problem resolution across control areas

Successful candidates will have:

• Strong communication and interpersonal skills from customer-facing experience
• Ability to work independently and solve problems
• Good organizational skills

Our Values:

Collaborative: Working as one team to meet the needs of patients, colleagues, and communities.

Agile: Listening, learning, and adapting to improve ourselves and our services.

Reliable: Following through on commitments with integrity.

Empowered: Taking responsibility to deliver high-quality service confidently.

About Us:

The merger of ERS Medical and E-Zec Medical has rebranded us as EMED Group, the largest NHS patient transport and care partner with over 2,500 colleagues across 50 depots. We aim to enhance health and wellbeing through our transport services supporting patient care, community, mental health, and courier services.

EMED Group is committed to equal opportunities and fostering an inclusive, safe working environment for all.