Dispatcher

Town of Shrewsbury, Massachusetts; Shrewsbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

The Town of Shrewsbury Police Department is seeking a Full-time Dispatcher to serve as a vital link between emergency responders and the public. Candidates should possess strong communication skills and multitasking abilities to thrive in a high-pressure environment while enjoying a competitive benefits package, including health insurance and retirement options.

Benefits

Health insurance

Pension through the Shrewsbury Contributory Retirement System

Employee assistance program (EAP)

Professional development opportunities

Incentive pay for CPR and EMT Certifications

Competitive paid time off

Qualifications

• Excellent verbal communication and listening skills are essential.
• Must stay calm and make quick decisions under pressure.
• Detail-oriented, organized, and reliable; committed to community service.

Responsibilities

• Receive and process emergency and non-emergency calls.
• Dispatch police and emergency personnel accurately and timely.
• Maintain records of calls and responses.

Skills

Verbal communication

Listening skills

Multitasking

Education

Experience in dispatch or emergency communications

Job description

Weekly Hours: 37.33 Hours / Week

Title: Dispatcher

Location: Police Department

Bargaining Unit: New England Police Benevolent Association, Local # 122

Salary Range: $25.39 - $30.81 / per hour

Department & Supervisor: Police Department, Dispatch Supervisor & Superior Officers

Summary

Are you ready to serve your community from the center of public safety? The Town of Shrewsbury Police Department is seeking qualified, dependable, and motivated candidates to join our team as a Full-time Dispatcher. This position is vital to our department’s success, serving as the critical link between emergency responders and the public. It is the mission of the Shrewsbury Police Department to consistently deliver quality police service to the community we serve.

About Us

The Town of Shrewsbury, located just 40 miles west of Boston and adjacent to Worcester, is a thriving suburban community of 38,000 residents. Our Police Department is committed to community engagement and collaborative public safety efforts to reduce crime and enhance quality of life. We operate out of a newly constructed state-of-the-art Police Station and Dispatch Center, designed for 21st-century public safety needs.

Key Responsibilities

• Receive and process emergency and non-emergency calls for service
• Dispatch police and other emergency personnel in a calm, accurate, and timely manner
• Maintain detailed records of calls, responses, and unit locations
• Operate communications systems, databases, and other dispatch technology
• Provide information and support to officers, other departments, and the public
• Multitask effectively in a high-pressure environment, maintaining professionalism at all times
  
  

What We’re Looking For

• Excellent verbal communication and listening skills
• Ability to stay calm and make quick, sound decisions under pressure
• Detail-oriented and highly organized with strong multitasking abilities
• Self-disciplined, reliable, and committed to community service
• Previous experience in dispatch, emergency communications, or law enforcement support preferred, but not required
  
  

Benefits

The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension through the Shrewsbury Contributory Retirement System, an extensive employee assistance program (EAP), and the opportunity for professional development, training & career incentive pay for CPR and EMT Certifications, as well as longevity, shift differential, and competitive paid time off.

How To Apply

Join a team that plays a crucial role in protecting and serving the Shrewsbury community every single day. Help make a difference by applying today!

When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at [e-mail], indicating the position you are applying for in the subject line. The position is open until filled, with initial review of applicants May 19, 2025.