Dispatcher

WillScot; Salisbury, Southampton; On-site; USD 71,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Dispatcher, where you will oversee logistics and ensure efficient operations in a dynamic environment. This role is pivotal in managing schedules, supervising personnel, and ensuring compliance with safety standards. You will have the opportunity to develop your skills while contributing to a culture of collaboration and excellence. With competitive pay and comprehensive benefits, this is a chance to grow your career in an inclusive workplace that values your contributions. Embrace the opportunity to lead by example and make a difference in the logistics field.

Benefits

Health Insurance

Paid Time Off

Holidays

Tuition Reimbursement

401(k) Plan

Qualifications

• High school diploma or GED is required.
• 2 years of logistics experience preferred.
• Proficiency in MS Office applications.

Responsibilities

• Manage logistical schedules and office responsibilities.
• Ensure compliance with safety policies and regulations.
• Coordinate with drivers and customers to resolve scheduling issues.

Skills

Logistics Management

Communication Skills

Problem-Solving Skills

Customer Service

Multi-Priority Management

Education

High School Diploma or GED

2+ Years Work Experience

Logistics Experience

Tools

MS Office

CRM Systems

Job description

At WillScot (NASDAQ WSC), our 4,000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we offer opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving a wide range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We strive to diversify our teams to ensure we have the best talent. We are committed to creating an inclusive and equitable workplace where everyone can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

The Dispatcher will manage all aspects of the logistical schedule and office responsibilities for their assigned territory, including supervising personnel. They will determine the most cost-effective and efficient transportation means (in-house or vendor partners) for delivery, return, installation, service, removal, or relocation of units. This role impacts key performance metrics such as on-time delivery, customer satisfaction, office management, and team planning. The Dispatcher must adhere to WS safety policies and relevant laws and regulations, maintain high service standards, respond efficiently to customer inquiries, and embody WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

WHAT YOU'LL BE DOING:

Environment, Health & Safety

• Ensure compliance with all Environmental Health & Safety Policies.
• Conduct safety meetings and update safety documents and logs.
• Manage employee health and safety through creating a safe workplace, training, observations, and scheduled assessments.
• Ensure operating standards are met through training and communication.
• Supervisory Responsibilities
• Manage tasks and daily duties for team members, including drivers, field service techs, setup crews, transportation coordinators, and branch coordinators.
• Oversee temporary workers and contractors as needed.
• Own DOT compliance within the assigned territory.

Fleet & Resource Management

• Prioritize daily/weekly/monthly tasks for the team.
• Schedule and assign drivers for on-time pickups and deliveries, supporting profit margins.
• Coordinate services and maintenance for customer rentals.
• Develop dispatch plans based on upcoming deliveries and pickups.
• Manage digital tracking and communication with customers, employees, and vendors.
• Ensure proper documentation and signatures are collected during deliveries and pickups.
• Monitor and document vehicle inspections and maintenance.
• Complete all required paperwork accurately and timely.
• Assist with scheduling outside of current dispatch plans when necessary.
• Coordinate with drivers and customers to resolve scheduling issues.
• Handle administrative procedures such as payroll, accounts payable/receivable, and purchase orders.
• Manage performance discussions and training.
• Perform other duties as assigned.

EDUCATION AND QUALIFICATIONS:

• High school diploma, GED, or equivalent experience.
• At least 2 years of work experience.
• Experience managing employees or prior experience with WillScot.
• Proficiency in MS Office applications.
• Experience in customer service via phone and email.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Requirements

• 3+ years of logistics experience.
• Experience with scheduling, route planning, and CRM systems.
• Knowledge of DOT compliance and vehicle telematics.
• Experience negotiating with vendors.

Personal Characteristics

• Lead by example, embodying our values of safety, inclusion, excellence, trustworthiness, customer focus, and community engagement.

Disclaimer: This posting describes the general nature and level of work performed and does not include an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork are essential. Duties outside normal responsibilities may be required from time to time.

Salary Range: $71,200.00-$99,700.00

Compensation is based on various factors including experience, certifications, and performance incentives.

WillScot offers comprehensive benefits including health insurance, paid time off, holidays, tuition reimbursement, and a 401(k) plan. More details about benefits can be found here.

WillScot is an equal opportunity employer committed to diversity and inclusion in the workplace.