Dispatch Manager

The People Pod; Manchester; On-site; GBP 32,000; Full time

Job summary

A leading company seeks a Dispatch Manager in Manchester. The role entails overseeing dispatch operations, managing delivery lists, and leading a team to ensure exceptional service. With a competitive salary and opportunities for career growth, this position is ideal for those passionate about logistics and customer satisfaction.

Qualifications

• Proven experience in dispatch management or a similar role.
• Strong communication and interpersonal skills.
• Ability to work under pressure.

Responsibilities

• Oversee daily operations of the dispatch department.
• Manage preparation and distribution of delivery lists.
• Conduct weekly vehicle checks for fleet management.

Skills

Organisational skills

Leadership abilities

Communication skills

Problem solving

Customer service commitment

Job description

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We are seeking a dedicated and efficient Dispatch Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our dispatch department, ensuring smooth and efficient delivery processes. This position involves managing the preparation and distribution of delivery lists, maintaining our fleet, and leading a team dedicated to providing exceptional customer service.

Key Dispatch Supervisor Responsibilities:

• Preparation and Oversight: Print and verify delivery lists to ensure all items, including PVC windows, doors, cills, and ancillaries, are complete and ready for dispatch.
• Customer Communication: Proactively contact customers to communicate expected delivery times, ensuring a high level of service.
• Collaboration: Work closely with the Production Manager to align production and dispatch schedules.
• Fleet Management: Conduct weekly checks of vehicles and a small fleet of four trucks to ensure they are in optimal condition.
• Workspace Maintenance: Keep the working area controlled, clean, and tidy at all times.
• Team Management: Manage and lead a small team of five drivers, fostering teamwork and efficiency.
• Customer Service Excellence: Maintain exceptional service standards and cultivate healthy relationships with customers.
• Availability: Display a can-do attitude and be contactable at all times to handle any arising issues promptly.

Dispatch Supervisor Qualifications and Skills:

• Proven experience in dispatch management or a similar role.
• Excellent organisational and leadership abilities.
• Strong communication and interpersonal skills.
• Ability to work under pressure and solve problems effectively.
• Commitment to exceptional customer service.

Salary
A great salary up to £31,200 (£600 per week) with potential for career progression.

This is a FULL-TIME PAYE career with fast-track progression, NOT a temporary contract.

Why Join Us?

We offer a dynamic work environment where you can bring your dedication and professionalism to lead our dispatch operations effectively. With a competitive salary and a supportive team, this is a perfect opportunity to advance your career in dispatch management.