Dispatch Assistant Manager

CHESTERFIELD POULTRY LTD; Thorne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading poultry distributor in the UK is seeking a Dispatch Supervisor to assist in managing dispatch operations. The role requires strong leadership and organizational skills, knowledge of logistics, and compliance with health and safety standards. A minimum of 2-3 years of experience in a similar role is essential. The position offers a Monday to Friday schedule in Thorne, Doncaster.

Qualifications

• 2-3 years of experience in a warehouse, logistics, or dispatch environment.
• Previous supervisory experience within operations or dispatch.
• Understanding of compliance requirements like health & safety.

Responsibilities

• Support the Dispatch Manager in operations.
• Supervise dispatch operatives and team leaders.
• Monitor equipment and ensure safety compliance.

Skills

Leadership skills

Organisational skills

Communication skills

Problem-solving skills

Time management

Education

A-levels or equivalent qualification

HND or NVQ in logistics/supply chain

Tools

Microsoft Office (Excel, Word, Outlook)

Warehouse Management Systems (WMS)

Scanning technology

Job description

ROLE OBJECTIVE

To support the Dispatch Manager in the smooth, efficient, and hygienic operation of the Dispatch department. The role combines staff supervision, equipment control, safety and quality monitoring, and process improvement, ensuring on-time and accurate dispatch while driving compliance with company standards.

AREAS OF RESPONSIBILITY

• Promote and maintain Health & Safety and 5S standards in the Dispatch department.
• Supervise and support dispatch operatives and team leaders during shifts.
• Monitor picking, scanning, wrapping, and loading accuracy to meet customer and business requirements.
• Ensure equipment (PPTs, scanners, wrapping machines) is checked, used safely, and reported if faulty.
• Support effective shift handovers, including documentation and machinery checks.
• Assist in planning and coordinating the daily dispatch programme, escalating variances or issues.
• Liaise with Production, Transport, Sales, and Office teams to ensure smooth operations.
• Monitor and report on product quality, labelling, and outbound goods.
• Help manage resources efficiently to reduce downtime and increase productivity.
• Support staff development through training, coaching, and performance monitoring.
• Contribute to continuous improvement initiatives in methods, safety, and efficiency.
• Deputise for the Dispatch Manager when required.
• Uphold all company policies, procedures, and compliance requirements.

Standards of Performance

• Vehicles loaded and dispatched on time.
• Dispatch accuracy maintained at agreed KPIs.
• Health & Safety and hygiene standards consistently achieved.
• Service levels met or exceeded.
• Labour and equipment are effectively utilised.
• Positive audit results and continuous improvement demonstrated.

MINIMUM REQUIREMENTS

Qualifications and other requirements

• A-levels or equivalent qualification (HND, NVQ, or relevant diploma in logistics/supply chain advantageous).
• Further training or certification in warehouse management, health & safety, or logistics operations (desirable).
• Full UK driving licence (preferred).

Technical Skills

• Strong knowledge of Microsoft Office (Excel, Word, Outlook).
• Proficiency in using WMS and scanning technology.
• Ability to interpret and analyse reports and performance data.
• Understanding of transport planning and load preparation.

Other Essential Skills

• Excellent leadership and team management skills.
• Strong organisational and time management abilities.
• Good communication skills (verbal and written).
• Ability to work under pressure and meet deadlines.
• Problem-solving and decision-making skills.
• Flexibility to adapt to changing priorities and demands.

Experience

• Proven experience in a warehouse, logistics, or dispatch environment (minimum 2–3 years).
• Previous experience in a supervisory or team leader role within operations or dispatch.
• Experience in using warehouse management systems (WMS) and handheld scanning devices.
• Familiarity with compliance requirements (health & safety, food safety, quality standards).

WORKING PATTERN

• Location: Thorne, Doncaster.
• Monday to Friday - As per the roster prepared by the manager