Dispatch Assistant

Watchfinder; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Watchfinder seeks a Stock & Dispatch Assistant in Leeds, crucial for managing deliveries and dispatching preowned luxury watches. The role involves communication with customers and retail teams, ensuring quality control and efficient logistics. Candidates should have prior customer service experience and a keen attention to detail. Join a dynamic team and learn in an engaging environment dedicated to excellence in horology.

Benefits

Opportunity to work with luxury watches

Supportive team environment

Learning from experienced colleagues

Responsibilities

• Managing all outbound and inbound shipments to and from Leeds office.
• Ensuring efficient dispatch of watches and keeping status updates on internal systems.
• Communicating with the commercial team for timely dispatch of orders.
• Participating in quality control checks for dispatched watches.
• Identifying any potential problems or delays in dispatch.

Skills

Customer service

Attention to detail

Administration

Job description

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Watchfinder – Stock & Dispatch Assistant

Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Switzerland, and HK SAR.

Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe.

Role Insight

As a Dispatch Assistant, you will become an integral part of the business, working within a key department you will be responsible for managing all deliveries from our Leeds office.

Ensuring the efficient yet considered dispatch of watches to our customers and other locations, it is critical that you handle our products with care whilst sending them out in a timely manner.

Working as part of a fun and dynamic team you will have a variety of different tasks which include liaising with our customers and colleagues at our retail stores and providing an outstanding level of service to them.

How will you make and impact?

You will be responsible for managing all outbound and inbound shipments to and from our Leeds office. Including opening, packing, and booking in stock.

Ensure the status of all watches dispatched are kept up to date on our internal management systems.

Communicating with the commercial team to ensure all orders are dispatched in a timely manner.

Be integral into the final quality controls process, checking that all watches are in a presentable condition for posting.

Use your attention to detail by identifying any potential problems/delays in the product being dispatched.

How will you experience success with us?

With you prior experience in customer service & administration, you will be confident in leading all the above activities. You will have an excellent eye for details and the ability to prioritise multiple tasks. You will always be a true ambassador of Watchfinder. You will be a supportive and encouraging team member, keen to learn from others as well as to share your expertise.

In return for your hard work and dedication, you will have the chance to work with some of the finest creations in horology. You will learn from amazing and experienced colleagues and be part of a united and engaged team!

Your Journey with us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makes and influencing individuals.

1st Stage: Initial screening call with the Watchfinder Talent team

2nd Stage: Face- Face meeting via video call with the HiringManager and HR