Dispatch and Contact Officer in Winfrith Newburgh)

Ad Warrior Ltd; Winfrith Newburgh; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading company is seeking a Dispatch & Contact Officer to provide high-quality service at the Police Headquarters in Winfrith. The role involves handling emergency calls, managing communications, and ensuring effective contact handling. Candidates should be friendly and capable of making decisions under pressure. Competitive salary with opportunities for increments and additional benefits.

Benefits

Subsidized gym memberships

Blue Light Card discounts

Company sick pay

Pension scheme

Onsite parking

Insurance schemes

Wellbeing services

Development and training opportunities

Qualifications

• Must be 18 years or older by start date.
• Friendly, patient, broad-minded individual with a positive attitude.

Responsibilities

• Provide high-quality service to the public and police staff.
• Handle calls efficiently and direct officers via radio/digital communication.
• Conduct risk assessments for 101 and 999 calls.

Skills

Decision Making

Communication

Teamwork

Job description

Dispatch & Contact Officer

Location: Police Headquarters, Winfrith, Dorset

Salary:

• Scale D - Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum
• Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
• Earn up to £34,383 per annum.
• The starting salary for Scale D is £29,760, which includes a 14% shift allowance and the potential to earn up to £2,500 for weekend working. This allowance is claimable*.
• Proficiency (subject to assessments after 999 training) allows a shift to full 24/7 pattern with Scale D £31,327, including a 20% shift allowance and potential weekend earnings up to £2,500*. Initial training lasts 5-7 months, with dispatch training scheduled afterwards within the probation period.
• Yearly increments apply until reaching £34,383, inclusive of 20% shift allowance.

*Weekend working allowance applies only during shift patterns, not during classroom training. A two-week dispatch course is included during probation, during which weekend allowance isn't applicable if weekend shifts aren't worked.

Candidate Profile

This role requires a friendly, patient, broad-minded individual with a positive attitude, capable of working in a supportive team and making decisions in stressful situations.

Role Responsibilities

• Participate in the Dorset Contact Management operation, providing high-quality service to the public, police officers, and staff.
• Focus on effective contact handling, addressing calls efficiently at first contact, and directing officers and incident control via radio/digital communication.
• Initially work as a triage operator to familiarize with contact center inquiries, with training scheduled as per operational needs.
• Act as the first point of contact for 101 and 999 calls, conducting risk assessments to ensure appropriate responses.

Additional Information

No annual leave during training; training dates will be confirmed upon joining. Travel to Bournemouth for training may be required.

Recruitment Timeline

• Application via e-recruitment portal.
• Situational Judgement Test (SJT) - 7 days to complete post-eligibility.
• Virtual Assessment Centre - 7 days after passing SJT.
• Final interview and assessment at Police headquarters, Winfrith.

Benefits

• Competitive salary with increments.
• Subsidized gym memberships.
• Blue Light Card discounts.
• Company sick pay, pension scheme, equipment, onsite parking.
• Insurance schemes, support networks, wellbeing services.
• Development and training opportunities.

Application Process

Interested candidates should apply via the following link: Apply here.