Dispatch Agent - 37.5hrs per week - FTC Expiring 31st October 2025

London Southend Airport Company Limited; Southend-on-Sea; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join London Southend Airport as a Dispatch Agent and play a vital role in ensuring the smooth operation of flights. You'll coordinate aircraft turnarounds, communicate with various departments, and embody our 'One Team' culture while enjoying outstanding benefits and opportunities for personal development.

Benefits

Fully funded apprenticeships from level 3 to Master's Degree

Medicash coverage for virtual GP and health expenses

Access to a Wellbeing app

Employee Assistance Programme

Gym discounts with My Gym Discounts

Qualified Mental Health First Aiders on site

Cycle to Work Scheme

World Duty Free Discount

Responsibilities

• Coordinate the turnaround of aircraft from pre-arrival to post-departure.
• Ensure all services are in place for an on-time departure.
• Maintain compliance with airline weight and balance regulations.

Skills

Strong numeracy skills

Strong literacy skills

Strong written communication

Strong verbal communication

Ability to work independently

Ability to work in a team

Experience in aviation

Job description

Dispatch Agent - 37.5hrs per week - FTC Expiring 31st October 2025

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational

About the role

Our Dispatch Team play a crucial part in supporting the airport to thrive and operate seamlessly, as a Dispatch Agent at LSA you will be responsible for conducting the turnaround of the aircraft, communicating with each department involved to ensure a smooth and on time departure for our passengers

We bet you’re thinking “so what is it I will actually be doing day to day?” well….

• I will be responsible for coordinating the turnaround of the aircraft from their pre arrival all the way through to their post departure.
• I will be responsible for ensuring that all services are in place for an on-time departure.
• I will be responsible for maintaining compliance with each airlines weight and balance regulations.
• In the instance of a delay, I will be responsible for detailing the delay report to all relevant authorities.
• I will perform various paperwork and administrative duties.
• I will work with my team and my colleagues from other departments to meet our goal of providing our passengers with a positive journey through our airport.
• I will be working outside in all weather conditions.
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays

Skills, Knowledge and Expertise

Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:

• Strong numeracy and literacy skills.
• A strong written and verbal communicator.
• Ability to work independently and as part of a team.
• Experience in aviation is not essential but would be advantageous.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

This is a fixed term contract with the possibility of becoming permanent.

Please be advised, we reserve the right to close this advert early should we reach a suitable number of applicants.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

• Apprenticeships –we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing featuressuch as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
• Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories
• World Duty Free Discount.

Sound good? Hit that apply button, we can’t wait to hear from you!